Who we are VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value for customers by delivering intelligent solutions through Talent Technology Transformation As the largest shared services organisation in the global telco industry with 30 000 FTE our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group local markets and partner markets to simplify and drive growth With our strategic partner Accenture we work alongside our Vodafone customers other Telco and tech companies to drive transformation meet the challenges of our industry and ensure we stay relevant and resilient This partnership is a unique industry-first model which brings together the best of in-house and 3rd party capability We work with customers across 28 countries from 10 VOIS locations Albania Egypt Hungary India Romania Spain Turkey UK Germany Ireland and with a network of teams in Czech Republic Italy Greece and Portugal VOIS BeUnrivalled CreateTheFuture About this role We are seeking a Service Designer to lead the design and delivery of end-to-end experiences for products services and propositions This role involves collaborating with cross-functional teams including Digital Customer Experience Network IT and Business stakeholders to ensure seamless service design You will be responsible for planning and organising people infrastructure communication and material components to enhance customer satisfaction The role requires strong stakeholder management excellent communication skills and the ability to apply agile methodologies to drive automation and digitisation What you ll do Define service design for products services or propositions within agile NPD teams ensuring stakeholder input and approval Capture and communicate network service and operational support requirements in line with company standards Drive adoption of automation and digitisation within product development processes Review ARIS process flows with operations to identify and resolve issues Manage end-to-end design adoption and delivery of services into markets ensuring readiness for service and operational support Oversee service transition to in-life operational teams and enable continuous service improvement activities Who you are Proven experience delivering service designs across multi-disciplinary areas in large telecom or IT environments Ability to understand and communicate across diverse disciplines such as sales order management provisioning assurance billing and operations Skilled in process mapping improvement and reengineering with ARIS L3 process design expertise Strong knowledge of telecom processes and TM Forum Frameworx Exceptional stakeholder management and communication skills Preferred qualifications Agile certification Six Sigma ITIL Foundation ARIS Designer Process experience Not a perfect fit Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive If you are excited about this role but your experience does not align exactly with every aspect of the job description you are encouraged to apply You may be the right candidate for this or another opportunity and the recruitment team will support you in exploring where your skills fit best What s in it for you Opportunity to work on cutting-edge service design projects impacting global markets Exposure to agile methodologies and digital transformation initiatives Team-oriented work environment with cross-functional teams across multiple geographies Career growth through continuous learning and development programmes What skills you will learn Advanced service design techniques in a global telecom context Expertise in ARIS process modelling and TM Forum standards Agile delivery practices and automation strategies Stakeholder engagement and influencing skills across diverse teams VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves No form of discrimination is tolerated This includes but is not limited to discrimination based on race colour age veteran status gender identity gender expression sexual orientation pregnancy maternity or parental status ethnicity disability religion or belief political affiliation trade union membership nationality citizenship indigenous status medical condition HIV status neurodiversity social origin cultural background marital or civil partnership status or socio-economic background Join Us At Vodafone we re working hard to build a better future A more connected inclusive and sustainable world As a agile global community it s our human spirit together with technology that empowers us to achieve this We challenge and innovate in order to connect people businesses and communities across the world Delighting our customers and earning their loyalty drive us and we experiment learn fast and get it done together With us you can truly be yourself and belong share inspiration embrace new opportunities thrive and make a real difference Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud JDEnhancedByTARA Follow us on social media and StayConnected LinkedIn Facebook Instagram Chat with our employees Vodafone is committed to attracting developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business We actively encourage everyone to consider becoming a part of our journey

📌 Manager Service Designer - Vois (Pune)
🏢 Vodafone
📍 Pune