Chennai ex Madras Commercial Banking Operations Delivery 15 years Chennai Capgemini is seeking a Director level executive to drive CG s Commercial Banking delivery agenda in India as the Delivery Leader This person will have a Builder Execute mindset who is not only a strong leader who can articulate a vision but one who can also drive seamless first-time right execution of that vision in a very concrete manner that results in tangible business outcomes Op Excellence bookings revenue market recognition The role demands a high level of autonomy a strong appetite to drive operational change and overcome organizational complexity and a high level of drive to build and run a business to a potential multimillion scale operating business Primary Skills Additional Responsibilities Includes Extensive experience of working for financial institutions Banks Knowledge of financial products Including Funding Markets Commercial Loan Portfolios Loan Administration Payments Covenant Administration KYC and Fraud Operations and operational support functions Including Account reconciliations and Accounts Management Demonstrated experience leading people Act as a point of escalation Maintains and applies a broad level of expertise across the functions and services delivered across Client organization To drive people development including communication idea generation and solution implementation Actively encourages a culture of escalation openness and teamwork To create collaborative relationships with the Client Organization and act as a trusted advisor on operational matters including taking ownership and resolving issues Responsible for the effective management of the team Acts as key point of contact in operational matters Communicate plans and operating solutions designed to enhance services provided to the Client organization increase functional efficiency and reduce operational risk Liaise with internal and external Auditors with regards to section processes and controls Ensures comprehensive procedural documentation is in place and adhered across all key operational processes Upholds and maintains service level agreements across Functional Areas Responsible for ensuring the ongoing effectiveness of controls in response to changes in business process market practice or regulations Recruits plans and manages the development of direct reports including succession planning and other team members Ongoing engagement with Client and evaluation of industry and regulatory changes thinking strategically to anticipate challenges and taking steps to proactively address Promote a client centric culture focused on providing a high level of service including swift escalation and remediation of operational issues that could negatively impact the Client resulting in financial and reputational risk The role will also include Monitoring overall queues and reports to meet established Service Level Agreements including follow-up analysis and reconciliation Ensure standard processes across roles and responsibilities of the multiple team while meeting exceeding overall engagement s SLAs KPIs across quality and throughput Support consistent hiring and performance management practices for a team of 200 Analyze and review quality trends and measures reporting feedback to internal client leadership Deliver projects on time on budget with exceptional quality under tight deadlines minimal supervision Provide operational updates raise issues or escalations to senior leadership at CG and clients Act as a subject matter resource on Commercial Banking and related domains for the team specific to the NA EU or APAC jurisdictions being supported Secondary Skills Our Ideal Candidate He She They will have 15 years of experience with a strong project track record and demonstrated P L contribution to sales A bachelor s degree in commerce is required with MBA Finance and is strongly preferred Education Qualifications University graduate postgraduate MBA Min experience if 15 years in similar roles managing large operations and diverse teams Possesses strong communication skills with the ability to establish and build trust with internal key stakeholders and partners Energetic flexible collaborative proactive leader Strong influencing and negotiating skills Experience of leading and successfully delivering change initiative Solid knowledge of operational Delivery in a Client environment Key Technical Behavioral Competencies include Proficient in Microsoft Word Excel Outlook and PowerPoint Familiarity with platforms tools used in commercial banking like Loan IQ Cap IQ MRA Pega Fenergo Actimize World Check Lexis Nexis RDC Excellent commercial savviness and executive presence Superb leadership and team-building skills with the ability to build consensus and achieve goals through collaboration rather than direct line authority A positive results-oriented style evidenced by listening motivating delegating influencing and monitoring the work being done Strong customer orientation decision-making problem-solving communication and presentation skills Very good collaboration skills and ability to interact with multi-cultural and multi-functional teams spread across geographies Demonstrates ability and willingness to partner internally and externally to achieve appropriate objectives for clients and for Capgemini Ref code 380167-en GB Posted on 19 Jan 2026 Experience level Executives Contract type Permanent Location Chennai ex Madras Business unit Business Services Brand Capgemini Professional communities Business Analysis

📌 Commercial Banking & Operations Delivery | 15+ Years | Chennai (Tamil Nadu)
🏢 Capgemini
📍 Tamil Nadu