Job Information Date Opened 19 11 2025Province MaharashtraJob Type Full timeIndustry IT ServicesShift Timing General day shiftWork Experience 8-12 YearsWeekly Off 5 Day working with Saturday and Sunday offCity Navi MumbaiCountry IndiaPostal Code 400710 Broad Function We are seeking a highly skilled and motivated Senior Presales Consultant to lead solutioning technical engagement and presales activities for FCI s CCM Platform VARTA and Digital Engagement Suite This role requires strong expertise in Customer Communication Management digital engagement technologies and deep domain understanding of the Banking Financial Services and Insurance BFSI sector You will collaborate closely with Sales Product Delivery and Marketing teams to drive deal success through architecture design demos PoCs and comprehensive solution proposals Roles and Responsibilities Sales Customer Engagement Support - Participate in customer meetings to understand business needs regulatory requirements and technical expectations Present product capabilities competitive differentiation and domain-relevant value propositions Deliver customized demonstrations of the FCI VARTA CCM platform and related modules Conduct fit-gap assessments to match customer requirements with product capabilities Support EOI RFI RFQ RFP SOW processes technical questionnaires and compliance documentation Engage with BFSI clients to articulate solution value and drive deal conversions Solution Design Architecture - Translate functional and technical requirements into robust solution architecture HLD LLD Develop workflows integration diagrams scalability architecture and deployment models Cloud On-Prem Define infrastructure sizing API microservices integration strategy and data flow design Provide cloud infra inputs across major CSPs AWS Azure GCP - IaaS PaaS Ensure alignment between proposed solutions product roadmap and technical feasibility POCs Pilots Prototyping Own end-to-end execution of PoCs including planning setup tracking and closure Work with engineering teams to configure templates communication journeys rules and automation workflows Showcase technical success metrics and demonstrate measurable business impact Documentation Proposal Support - Prepare technical proposals functional specifications effort estimates SOW inputs and BOMs Develop customer-facing collateral including architecture decks demo scripts PoC plans and ROI documents Document and articulate business and functional requirements for internal stakeholders Cross-Functional Collaboration - Collaborate closely with Sales - for opportunity planning workshops and bid support Product - for enhancement inputs and competitive benchmarking Delivery - for solution feasibility and validation Marketing - for technical content case studies and solution narratives Thought Leadership Domain Expertise - Maintain deep knowledge of CCM Cpaas MarTech CRM and digital engagement ecosystems Stay updated on BFSI industry regulations compliance market trends and communication technologies Provide internal training and enablement for sales consulting and field teams Influence product roadmap through market feedback and prospect interactions Requirements Desired Experience - Bachelor s degree in engineering Computer Science or related field 7-12 years in Presales Solution Consulting in CCM Cpaas MarTech CX or BFSI applications Willingness to travel for client meetings PoCs workshops and onsite engagements Strong domain expertise across Banking Financial Services Insurance NBFC sectors Experience in communication systems within MarTech Cpaas or CCM environments Ability to operate effectively in ambiguous dynamic business environments Strong documentation proposal writing and solution storytelling skills Proven capability in analyzing BFSI business processes and mapping them to product workflows Exceptional customer-facing communication presentation and storytelling abilities Strong experience in RFP RFI responses bid defense and technical documentation Strong experience in RFP RFI responses bid defense and technical documentation Strong understanding of CCM systems communication platforms Cpaas MarTech and digital experience solutions Hands-on experience with REST APIs microservices webhooks integration frameworks and container deployments Docker Kubernetes Ability to design HLDs LLDs integration architecture data flow diagrams and deployment models Experience with cloud platforms AWS Azure GCP compute storage networking and security Exposure to template design tools FCI Designer Exstream Smart COMM Quadient etc Fundamental understanding of DevOps CI CD pipelines and cloud-native deployments Benefits The company offers a range of employee benefits including Cashless medical insurance for employees spouses and children Accidental insurance coverage Life insurance coverage Five-day work week Company-paid lunch Company-paid transportation Access to online learning platforms such as Udemy Retirement advantages including Provident Fund PF and Gratuity Sodexo benefits for income tax savings Paternity Maternity Leave Benefit National Pension Saving

📌 Senior Pre Sales Consultant- Ccm & Digital Engagement (Maharashtra)
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📍 Maharashtra