At Lilly we unite caring with discovery to make life better for people around the world We are a global healthcare leader headquartered in Indianapolis Indiana Our employees around the world work to discover and bring life-changing medicines to those who need them improve the understanding and management of disease and give back to our communities through philanthropy and volunteerism We give our best effort to our work and we put people first We re looking for people who are determined to make life better for people around the world About Lilly At Lilly we unite caring with discovery to make life better for people around the world We are a global healthcare leader headquartered in Indianapolis Indiana Our employees around the world work to discover and bring life-changing medicines to those who need them improve the understanding and management of disease and give back to our communities through philanthropy and volunteerism We give our best effort to our work and we put people first We re looking for people who are determined to make life better for people around the world About the IT Organization Technology at Lilly builds and maintains capabilities using cutting edge technologies like most prominent tech companies What differentiates Technology at Lilly is that we create new possibilities through tech to advance our purpose - creating medicines that make life better for people around the world like data driven drug discovery and connected clinical trials We hire the best technology professionals from a variety of backgrounds so they can bring an assortment of knowledge skills and diverse thinking to deliver innovative solutions in every area of the enterprise Digital Core is at the forefront of digitalization to enable and advance the entire company with increased productivity and best-in-class Customer experiences This team provides a robust and sustainable infrastructure of hardware software and services that are critical to enable our global workforce As leaders in technology this team defines and leads the overall company technology strategy About the Team Global Service Management GSM team works to enable Lilly to enhance global productivity and protect our Brand The team manages the industry leading ServiceNow enterprise platform We enable our 69k global workforce to accelerate how they work manage critical action plans and enhance their working methods environment and manage key vendor contracts spending In addition to maintaining operational excellence for our existing services we must boldly innovate and enhance capabilities such as generative AI automation workflows across the enterprise This will enable us to enhance our return on investment improve user efficiency and experience and help support the broader Company purpose of making life better for people around the world What you ll be doing As a Technical Capability Owner for the ServiceNow platform you ll serve as a senior technical SME and strategic leader within our Global Service Management organization You ll drive platform innovation lead technical delivery and ensure seamless integration across enterprise systems You ll collaborate with architects developers vendors and business stakeholders to shape and evolve our ServiceNow ecosystem How You Will Succeed Platform Leadership Own the technical roadmap for ServiceNow capabilities ensuring alignment with enterprise architecture and business goals Solution Delivery Lead end-to-end technical delivery for new features including configuration workflow design UI customization reporting and integrations Integration Strategy Architect and implement integrations with LDAP Active Directory SSO SAML SiteMinder REST SOAP APIs cloud platforms AWS VMware and enterprise systems Governance Standards Conduct impact analysis and code reviews to ensure conformance with architecture data and integration standards Collaboration Partner with Platform Architects Technical Leads and cross-functional teams to deliver scalable high-quality solutions Support Optimization Provide expert-level troubleshooting and performance tuning across the platform Documentation Enablement Maintain comprehensive technical documentation and mentor junior engineers Continuous Improvement Stay current with ServiceNow releases and industry trends to drive platform evolution What You Will Bring Deep technical expertise in the ServiceNow platform including administration scripting and application development Strong understanding of IT infrastructure CMDB and configuration management principles Proven experience leading technical delivery across the full software lifecycle Excellent communication skills with the ability to influence and collaborate across technical and non-technical teams Robust analytical and problem-solving skills with a proactive mindset and commitment to excellence A passion for mentoring learning and driving cross-functional success Basic Qualifications Education Bachelor s degree in Computer Science Information Technology or a related field Experience Minimum of 5 years of experience in ServiceNow development Technical Skills Proficiency in JavaScript HTML CSS and ServiceNow scripting Experience with REST SOAP APIs and integration tools Fluent in English for verbal and written communications is essential Additional Skills Preferences ServiceNow Certified System Administrator CSA certification is a plus Applied knowledge of ITIL v3 or ITIL v4 Experience with AWS VMware JDBC ODBC and enterprise data management Demonstrated ability to drive platform strategy and cross-functional alignment A great sense of humor and passion for engaging people Travel 0-10 Availability to work flexible work hours is may be required Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce ensuring equal opportunities when vying for positions If you require accommodation to submit a resume for a position at Lilly please complete the accommodation request form https careers lilly com us en workplace-accommodation for further assistance Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response Lilly does not discriminate on the basis of age race color religion gender sexual orientation gender identity gender expression national origin protected veteran status disability or any other legally protected status WeAreLilly