Role Overview As a Consultant you will contribute to Sirva success by serving as the advisor to SIRVA customers in their mobility journey This role is service focused with the organizational ability to support monitor and consult with customers across a large client base Additionally this role will seek out opportunities to enhance the customer experience both by proactively contacting the customer in recognition of critical milestones in their journey and by offering additional program services where appropriate What You ll Be Doing Places proactive calls with customer to welcome them advise on the authorized services and policies to be provided connecting at meaningful moments throughout the move Engages and adopts new technology enhancements and features sharing these updates and promoting them internally and with customers to encourage high usage of tools and self-service support Serves as a trusted advisor in the mobility programs across a client base learning and understanding about available services and translating those services confidently when speaking to each individual customer s needs Works to fully understand customer needs and concerns by asking questions listening carefully showing empathy and using expertise to provide sound guidance throughout the customer mobility journey Regularly utilizes the Digital Policy Solution to access client policy information to ensure timely and accurate information is adequately conveyed to the customer Understanding customer personas tailors interactions and services as appropriate to respond to each of their unique scenarios and concerns Quickly recognizes and adjusts as personas may shift along the relocation journey Ability to advise on services delivered by our supplier partners and trouble shoot across service lines Services include housing household goods immigration temporary living education language training payroll and compensation and any other related services for all mobility program types Manages a high volume of customer files seamlessly and across varied clients and locations to ensure excellent customer service and satisfaction Utilizes an omnichannel technology solution phone email chat etc to support customer interactions Partners internally with other customer support teams Global Customer Support Home Sale Services Client Accounting Client Financial Services and other support teams as required to ensure all customer needs are promptly met coordinating and responding as a single support team for the customer Collaborates externally with supplier partners as appropriate to coordinate authorized services for the customer recognizing these suppliers are an extension of the customer experience Dedicated to strong data integrity ensuring system accuracy through regular upkeep of file notes updates and information so that system data can be used confidently and reliably to drive and inform other company processes and to contribute to a smoother customer experience Cognizant of customer trends articulates and shares these to leadership to enable the continual development of technology products and services in support of the customer experience vision Ensures outlined Key Experience Metrics and customer client SLAs e g customer satisfaction responsiveness cost savings are met or exceeded Timely enters tasks and time into the Kronos Tracking System to help support clear and accurate work output data Supports customer and client needs with a focus on quality accuracy and timeliness so as to achieve zero financial write offs Appropriately utilizes other customer support teams and adopts new processes as they are introduced Regularly attends mandatory essential and recommended training to support on the job knowledge career growth and understanding of the organizational vision culture and experience What You Bring to Sirva Education Experience High school diploma or equivalent University degree or 3-4 years work experience in a customer experience customer service or business operations role Cognitive Skills Experience providing highly organized delivery demonstrable problem-solving skills and high attention to detail Experience of exercising judgement in owning complex processes through to completion and resolution Able to think creatively and successfully navigate ambiguity to solve problems quickly and efficiently Strong accountability for success of customer experience Curiosity and hunger to learn and to grow alongside a transforming organization Technology Skills Digitally focused with demonstrated comfort utilizing multiple technology platforms as an integrated component of their day to day role Embraces new technology and can easily incorporate into ways of working Ability to navigate multiple technology platforms simultaneously Social Emotional Skills Strong customer service and trusted advisor mindset in both proactive and reactive scenarios Able to easily and quickly build trust across many persona personality customer types Able to operate in a team environment with shared goals and responsibilities in support of positive customer experiences Displays confident calm demeanor particularly in difficult emotional or stressful situations Strong collaborator and team player Excellent written verbal communication and interpersonal skills What Sirva Offers Competitive salary and incentive plans Workplace flexibility for a balanced work life approach Comprehensive benefits packages and wellness program Generous company-paid vacation days and holiday time Challenging collaborative diverse corporate culture Ongoing opportunities for learning and career development Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services offering solutions for mobility programs to companies of every size With 75 owned locations and more than 1 000 franchised and agent locations in 177 countries we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support From relocation and household goods to commercial moving and storage our portfolio of Brands Sirva Team Relocations Allied northAmerican provides the only integrated moving relocation solution in the industry By leveraging our global network we deliver a superior experience that only a one-stop shop can provide We re a team that works globally to provide the best service locally a company that is everything you need everywhere you need it For more information please visit www sirva com Sirva brings together strong collaborative people in a dynamic culture of mutual respect support and passion for the brand and product We believe innovation drives winning performance and we constantly challenge ourselves to be the very best we can in every aspect of our business You will be surrounded by some of the brightest and most driven people in the industry At Sirva you will be in outstanding company Sirva is an equal opportunity employer We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin age disability military status genetic information or any other consideration made unlawful by applicable federal state or local laws Sirva also prohibits harassment of applicants and employees based on any of these protected categories If you need a reasonable accommodation because of a disability of any part of the employment process please send an email to Human Resources at HRSirva Sirva com and let us know the nature of your request and your contact information

📌 Consultant (Karnataka)
🏢 SIRVA
📍 Karnataka