Job Summary The Jewelry CRM Executive will serve as the primary point of contact for end customers and vendors addressing queries resolving issues and ensuring a seamless jewelry buying experience This role also involves tele-collections appointment scheduling and order management to support sales and operational efficiency The ideal candidate should be customer-centric detail-oriented and proactive with strong communication and multitasking skills Key Responsibilities Customer Vendor Support Handle and resolve customer and vendor queries regarding products orders repairs or complaints Ensure timely and professional communication to maintain high customer satisfaction Escalate complex issues to the appropriate teams while following up for resolution Tele-Collections Follow-ups Conduct telephonic follow-ups for pending payments or dues Maintain accurate records of collections and commitments Coordinate with finance accounts teams for smooth payment reconciliation Appointment Scheduling Fix appointments for customers with sales consultants or designers Ensure all appointments are confirmed rescheduled if necessary and properly logged in the CRM system Order Management Assist customers in placing orders via phone email or in-person Track order status and provide timely updates to customers and vendors Coordinate with inventory production and logistics teams to ensure accurate and timely delivery CRM Documentation Maintain and update the CRM database with customer vendor and order details Generate reports related to customer interactions collections appointments and order status Provide insights and feedback to management for improving customer experience Required Skills Qualifications Bachelor s degree in any field 1-3 years of experience in CRM customer service or sales support preferably but not mandatory in jewelry or luxury retail Ability to handle multiple tasks simultaneously and work in a fast-paced environment Customer-centric attitude with problem-solving skills Interested candidates can share their resumes on (phone hidden) or mail us at hr premkumarjewellers com Job Type Full time Pay 15 000 00 - 30 000 00 per month Work Location In person