Description Lead the enterprise-wide adoption of Sherlock Amazon s AI-powered defect intelligence platform that analyzes billions of customer interactions to protect and enhance the shopping experience As the Senior Program Manager for Sherlock s Go-to-Market strategy you ll spearhead the platform s adoption across Amazon s ecosystem transforming how teams identify and resolve customer friction points This high-visibility role interfaces with senior stakeholders across product technology and program teams driving Sherlock s mission to become Amazon s definitive defect detection solution In this role you ll shape Amazon s ability to achieve shopping mission completion by driving the adoption of an AI platform that processes massive-scale customer journey data Your success will transform how Amazon detects and resolves customer friction points while building and owning strategic relationships with key stakeholders across the global organization This position represents a unique prospect to lead Amazon s evolution in defect detection positioning Sherlock as the intelligence backbone that safeguards customer experience across all Amazon stores Key job responsibilities 1 Own the end-to-end adoption strategy for Sherlock orchestrating its evolution from current state to becoming the de-facto defect intelligence platform across Amazon 2 Design and execute a comprehensive GTM roadmap that drives systematic adoption across Amazon s diverse product and program teams 3 Partner with stakeholders to identify high-impact use cases gather requirements and develop tailored onboarding plans that maximize platform value 4 Lead cross-functional collaboration between Sherlock s platform technology and science teams to remove adoption barriers and maintain deployment momentum 5 Build and maintain an influence network across Amazon s tech and business leadership showcasing Sherlock s impact on customer experience improvement 6 Define and track success metrics that demonstrate Sherlock s effectiveness in identifying customer friction points and quantifying business impact 7 Orchestrate regular business reviews and strategic presentations to senior leadership highlighting adoption progress and platform impact Basic Qualifications - 7 years of working cross functionally with tech and non-tech teams experience - 7 years of program or project management experience - 7 years of delivering cross functional projects experience - Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications - 4 years of driving process improvements experience - Master s degree or MBA in business operations human resources adult education organizational development instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner

📌 Sr. Program Manager, Sherlock (Bengaluru)
🏢 Amazon
📍 Bengaluru