Job Title Floor Manager Location Mall Office FEC Department Reports To Operations Manager Job Overview We are looking for a Floor Manager to handle daily floor operations supervise staff ensure a smooth customer experience and maintain operational standards The role includes monitoring day-to-day activities ensuring compliance resolving issues and coordinating with internal departments for efficient workflow Key Responsibilities Oversee and manage daily floor operations Supervise guide and support floor staff Ensure excellent customer service and handle escalations Monitor floor activities and maintain service standards Coordinate with Security Finance and other departments Maintain a clean protected and organized work environment Prepare operational reports and documentation Conduct staff meetings and support training activities Review floor performance and suggest improvements Ensure adherence to company policies and procedures Requirements Graduate in any discipline 3-4 years of experience in Operations Retail Hospitality Facility Management Customer Service Strong communication interpersonal skills Proficiency in MS Office Excel required Ability to multitask and work under pressure Strong leadership and team-management skills Excellent problem-solving and decision-making ability Age 30 Job Types Full-time Permanent Pay 12 128 14 - 50 468 94 per month Benefits Provident Fund Experience Floor manager 5 years Required Location Mumbai Maharashtra Required Work Location On the road