Job Title FSE for MRI CT- Across Maharashtra LIPHILIN Job title FSE for MRI CT Modality Your role Job Responsibilities 1 The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently 2 FSE would participate in Corrective Maintenance and would also maintain and complete the PM Schedules within the stipulated time frame for his designated area 3 The FSE would implement FCOs of the respective modalities and must act as a support resource to other FSEs for their implementation 4 The FSE would report all necessary information both technical and administration Call Completion Call Reporting PM FCO Installations as per the norms to the concerned Modality Leader and Territory Manager 5 Installation and Implementation of the respective system would be the prime responsibility of the Field Service Engineer 6 The position of the FSE would entail Commissioning and Handing-over of the respective systems projects 7 The FSE would coordinate the process of Spare parts Sales with the Customer assisting the Territory manager Operations manager and CS Sales Support 8 Identifying opportunities for System Upgrades and promoting the same to the Customer would also fall within the job s purview senior FSE 9 The FSE would be responsible for proper handling of parts Test Measuring Instruments to ensure the return of all parts with proper documentation 10 The FSE will close calls in time with proper bookings of expenses and man hours in system 11 The FSE must adapt and identify himself as a back up to the Territory Manager of the respective territory senior FSE 12 The FSE would also Manage Strategic Key Accounts and other Customers for the respective Territory and modality in order to ensure Customer Satisfaction 13 The FSE would also be responsible for the timely escalation of certain issues to the concerned FSE TM and Technical team and work as a team to provide appropriate solutions 14 FSE needs to raise timely escalation in SMAX On case to case base needs to ensure timely creation of CFMS 15 He She would track identify generic product quality site related issues and bring to the notice of the higher management the Field Problems as and when they occur through Field Problem Reports CFMS 16 The FSE must take care of assigned customer accounts for all customer service-related activities 17 He She would also Manage the Key Accounts for the respective modality to ensure Customer Satisfaction 18 He She would be responsible for maintaining uptime records for assigned accounts 19 Ensuring personal acceptability by the customer in appearance and behaviour in accordance with Philips Health Systems policy and targets 20 To conform with Philips Health System safety standards including Patient safety health safety and security regulations and strict adherence to General Business Principals You re the right fit if Minimum required Education Vocational Education Bachelor s Degree in Engineering Medical Science related field or equivalent Minimum required Experience Minimum 2 years of experience in IT Network Diagnosis System Connectivity Remote Service within Engineering Medical Science related workplace or equivalent with Vocational Education OR no prior experience with Bachelor s Degree Must have experience in MRI field service engineering Preferred Skills Regulatory Compliance Data Analysis Interpretation Root Cause Analysis RCA Troubleshooting Escalation Management Service Operations Technical Documentation Customer Service KPI Monitoring and Reporting Product Installation Product Repair Maintenance How we work together We believe that we are better together than apart For our office-based teams this means working in-person at least 3 days per week Onsite roles require full-time presence in the company s facilities Field roles are most effectively done outside of the company s main facilities generally at the customers or suppliers locations Indicate if this role is an office field onsite role About Philips We are a health technology company We built our entire company around the belief that every human matters and we won t stop until everybody everywhere has access to the quality healthcare that we all deserve Do the work of your life to help the lives of others Learn more about our business Discover our rich and exciting history Learn more about our purpose If you re interested in this role and have many but not all of the experiences needed we encourage you to apply You may still be the right candidate for this or other opportunities at Philips Learn more about our culture of impact with care here

📌 Fse For Mri + Ct- Across Maharashtra (India)
🏢 Philips
📍 India