Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application Dedicated to quality using exceptional communication skills to keep our world class systems running Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge Must have skills Service Desk Management Service Desk Voice Support Good to have skills NA Minimum 2 year s of experience is required Educational Qualification 15 years full time education Summary As an Application Tech Support Practitioner you will serve as the vital link between clients and our systems or applications Your day will involve engaging with clients to understand their needs utilizing your exceptional communication skills to ensure our world-class systems operate smoothly You will be dedicated to maintaining quality and will leverage your deep product knowledge to accurately define client issues and design effective resolutions ensuring a seamless experience for all users Roles Responsibilities Deliver Level 1 L1 Technical Support through the IT Service Desk ensuring timely resolution of user issues Troubleshoot and resolve technical problems efficiently providing explicit guidance to end users Accurately log and document all client interactions issues and resolutions within the ITSM tool to maintain comprehensive records Collaborate proactively with team members to enhance service delivery and elevate the overall client experience Take ownership of assigned tasks and work independently progressing towards becoming a Subject Matter Expert SME Actively participate in team discussions sharing insights and contributing to continuous improvement initiatives Contribute to identifying and implementing effective solutions for work-related challenges Assist in developing and refining support processes to streamline operations and improve service quality Provide training mentorship and guidance to junior team members fostering a positive and collaborative team environment Professional Technical Skills Proficiency in Service Desk Management Solid understanding of incident management processes Experience with ITSM tools such as ServiceNow BMC remedy and other ticketing systems Hands-on knowledge of Microsoft 365 O365 MS Office Suite Active Directory and general hardware software troubleshooting Understanding of Service Level Agreements SLAs and ticket lifecycle Experience supporting remote users and using remote troubleshooting tools Excellent verbal communication skills with a neutral accent Strong written communication skills including proper email etiquette Effective problem-solving and analytical skills Strong customer service orientation Ability to stay calm and composed under pressure especially while handling irate customers and managing high call volumes Support Type Working Hours Primary Mode of Support Voice-based support with additional assistance via email chat and remote desktop tools Shift Requirements 24x7 support with 9 5-hour rotational shifts Flexibility to work in different shifts as per roster is essential Work Location Timing Work from office specifically during US night shifts including weekends and Indian public holidays as needed Work Schedule Five-day work week with weekly offs determined by the shift roster Additional Information Experience 3-4 years in IT Service Desk or Technical Support Location Position is based at our Bengaluru office Educational Qualification Minimum 15 years of full-time education is mandatory 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world s leading businesses governments and other organizations build their digital core optimize their operations accelerate revenue growth and enhance citizen services creating tangible value at speed and scale We are a talent- and innovation-led company with approximately 791 000 people serving clients in more than 120 countries Technology is at the core of change today and we are one of the world s leaders in helping drive that change with strong ecosystem relationships We combine our strength in technology and leadership in cloud data and AI with unmatched industry experience functional expertise and global delivery capability Our broad range of services solutions and assets across Strategy Consulting Technology Operations Industry X and Song together with our culture of shared success and commitment to creating 360 value enable us to help our clients reinvent and build trusted lasting relationships We measure our success by the 360 value we create for our clients each other our shareholders partners and communities Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status military veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by applicable law Our rich diversity makes us more innovative more competitive and more creative which helps us better serve our clients and our communities

📌 Application Tech Support Practitioner (Bengaluru)
🏢 Accenture
📍 Bengaluru