We are seeking a high-performing and experienced Assistant Manager - Process Training to lead and execute training initiatives in the Travel domain This role is critical in managing end-to-end training delivery for new hires upskilling tenured employees driving performance improvements and ensuring process compliance across global travel operations Key Responsibilities We are seeking a high-performing and experienced Assistant Manager - Process Training to lead and execute training initiatives in the Travel domain This role is critical in managing end-to-end training delivery for recent hires upskilling tenured employees driving performance improvements and ensuring process compliance across global travel operations Key Responsibilities oLead and manage end-to-end New Hire Training NHT including onboarding content delivery assessments and certification oDesign and drive domain-specific training programs focused on Travel systems customer service skills air bookings fare construction reissues refunds GDS usage Amadeus Sabre Galileo and travel policy compliance oAnalyze business performance metrics CSAT AHT Quality Scores Escalation Trends to identify training needs and performance gaps oPartner with key stakeholders including Operations Quality Workforce and HR to develop and implement impactful learning strategies oOwn the Nesting OJT phase monitor trainee performance and ensure a smooth transition to production with required documentation and reporting oLead training needs analysis TNA and coordinate refresher upskilling and cross-training initiatives to drive capability building oDevelop review and maintain training content SOPs process flows and learner assessments aligned with business changes oBuild capability within the training team mentor junior trainers and support Train-the-Trainer programs as needed oPrepare and present training effectiveness reports dashboards and stakeholder updates oKeep updated on travel industry trends airline policies fare rules and regulatory changes and cascade them into the curriculum oCoach and mentor team members post-training to reinforce learning and ensure successful application on the job Required Skills Qualification oBachelor s degree in any field oDiploma in Hospitality Travel Tourism or a related field IATA certified professionals will be preferred oMinimum 6-9 years of Travel operations experience oFamiliarity with Learning Management Systems LMS oProven experience in training delivery preferably in a travel customer service or BPO environment oStrong understanding of GDS systems e g Sabre Amadeus Galileo oExcellent communication presentation and facilitation skills oAbility to engage adult learners and adapt training styles to suit various learning needs oProficient in Microsoft Office and e-learning platforms oStrong organizational and time-management skills oHigh attention to detail and ability to manage multiple training projects simultaneously

📌 Assistant Manager (Haryana)
🏢 EXL Service
📍 Haryana