Qualifications 0-2 years of experience in customer service or guest relations preferably in the hospitality industry Diploma Bachelor s or Postgraduate degree Talented and enthusiastic freshers are encouraged to apply Skills Strong interpersonal skills with the ability to build professional relationships naturally Excellent verbal and written communication skills Positive time management with strong follow-up ability Quick learner with agility critical-thinking and problem-solving skills Active listening and empathy in handling customer interactions Responsibilities Handle customer interactions with professionalism courtesy and a positive demeanor Communicate effectively across phone email and chat to deliver accurate information and support Assist customers with booking-related queries providing timely and effective resolutions Address and resolve concerns or complaints striving for first-contact resolution and escalate when necessary Collect and document customer feedback to identify trends and suggest improvements Encourage satisfied customers to share positive reviews on platforms such as Google Maintain accurate records of all customer communications and transactions Collaborate closely with cross-functional teams to resolve issues and enhance the overall customer journey Participate in initiatives to reduce friction points and improve customer experience Gain in-depth knowledge of our products and services to provide accurate guidance Proactively build customer loyalty through personalized interactions follow-ups and exceptional service delivery Demonstrate initiative adaptability and attention to detail while handling multiple priorities Job Type Full-time Pay 16 500 00 - 25 000 00 per month Benefits Cell phone reimbursement Health insurance Leave encashment Paid sick time Provident Fund Work from home Work Location In person

📌 Guest Experience Assistant (Kerala)
🏢 VOYE HOMES
📍 Kerala