1 Lead Management Track and manage leads from various sources portals referrals campaigns Assign leads to the right salespeople or follow up directly Ensure timely follow-up and conversion tracking 2 Customer Communication Act as the main point of contact for customer inquiries Send property details payment reminders and project updates Manage communication via phone email SMS WhatsApp etc 3 Coordination with Sales Marketing Teams Share customer feedback and concerns with sales teams Collaborate with marketing to execute targeted campaigns Monitor campaign effectiveness and lead quality 4 Customer Experience Relationship Building Ensure customers have a smooth journey from inquiry to booking to possession Handle escalations and resolve issues promptly Organize customer events feedback surveys or loyalty programs 5 CRM Software Utilization Manage update and optimize CRM tools Generate reports on lead status follow-up actions sales funnel progress etc Train new team members on CRM tools if required 6 Reporting Analytics Create weekly monthly reports on lead conversions sales pipeline and customer interactions Provide insights to management for process improvement Job Type Full time Pay 25 000 00 - 35 008 37 per month Work Location In person