A Day in Your Life at MKS As IT Support for Global Service Desk you will partner with IT Shared Services to provide remote support for all IT requirements incidents and queries In this role you will report to the Lead GSD You Will Make an Impact By Technical Support Provide timely and effective technical support to global internal users resolving hardware software and network issues Ticket Management Monitor and manage helpdesk tickets ensuring all incidents and requests are logged prioritized and resolved within established timelines User Training Conduct training sessions and create documentation to help users understand and utilize IT systems effectively System Monitoring Continuously monitor IT systems and infrastructure to identify potential issues and ensure optimal performance Escalation Collaborate with other IT teams and escalate complex issues to specialized teams when necessary ensuring a seamless resolution process Customer Service Maintain a high level of customer service by effectively communicating with users understanding their needs and providing solutions that meet or exceed their expectations Skills You Bring Level of Formal Education Graduate with a Post Graduate Diploma in Computer Applications PGDCA or a Diploma in Computer Hardware and Software Experience A minimum of 3 years of job-related work experience in IT support or helpdesk roles Windows Operating System Proven experience and proficiency in troubleshooting and managing Windows operating systems Active Directory Hands-on experience with Active Directory including user management group policies and security settings Ticketing System Extensive experience with ticketing systems ensuring efficient logging prioritization and resolution of IT issues Technical Troubleshooting Robust technical troubleshooting skills with the ability to diagnose and resolve hardware software and network problems Customer Service Excellent customer service skills with the ability to communicate effectively and empathetically with users Team Collaboration Experience in collaborating with cross-functional teams to ensure seamless support and issue resolution Documentation Proficient in creating and maintaining clear comprehensive documentation for processes and procedures Communication Skills Ability to clearly understand and convey technical information through reading writing and speaking ensuring that both technical and non-technical users can accurately receive and comprehend the support provided Preferred Skills ITIL certification Microsoft Intune Service Now LI-MK1 Globally our policy is to recruit individuals from wide and diverse backgrounds However certain positions require access to controlled goods and technologies subject to various export control regulations Applicants for these positions may be limited by for example their countries of citizenship country of origin or immigration status where required by law or governmental contact and or employment made contingent upon the issuance of appropriate governmental licensing MKS Inc and its affiliates and subsidiaries MKS is an affirmative action and equal opportunity employer diverse candidates are encouraged to apply We win as a team and are committed to recruiting and hiring qualified applicants regardless of race color national origin sex including pregnancy and pregnancy-related conditions religion age ancestry physical or mental disability or handicap marital status membership in the uniformed services veteran status sexual orientation gender identity or expression genetic information or any other category protected by applicable law Hiring decisions are based on merit qualifications and business needs We conduct background checks and drug screens in accordance with applicable law and company policies MKS is generally only hiring candidates who reside in states where we are registered to do business MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities If you need a reasonable accommodation during the application or interview process due to a disability please contact us at accommodationsatMKS mksinst com If applying for a specific job please include the requisition number ex RXXXX the title and location of the role

📌 It Support Professional For Global Service Desk (Haryana)
🏢 MKS Instruments
📍 Haryana