As a Customer Relationship Officer at Freshivores you will play a pivotal role in ensuring exceptional customer satisfaction through effective communication and resolution of customer inquiries From managing product orders to overseeing the delivery process and addressing customer grievances you ll be at the forefront of creating a positive and seamless experience for our valued customers Responsibilities Order Management Receive and process customer orders through various channels Ensure accurate entry of customer information and order details into the system Coordinate with the operations team to facilitate timely order preparation Delivery Oversight Monitor and track the status of customer orders to ensure on-time delivery Collaborate with the logistics team to address any delivery-related issues promptly Communicate proactively with customers regarding delivery updates and potential delays Customer Communication Provide excellent customer service by responding to inquiries via phone email and live chat Assist customers with product information order updates and general queries Maintain a friendly and professional demeanor in all customer interactions Grievance Resolution Address and resolve customer complaints or concerns effectively and in a timely manner Collaborate with relevant departments to investigate and provide solutions for customer issues Implement proactive measures to prevent recurring problems and enhance overall customer satisfaction Must Have Requirement Candidate should be able to communicate fluently in English and Hindi with our customers HiringNow JobOpening ApplyNow JobAlert WeAreHiring JobSearch Careers JobsInbangalore JobsInbengaluru HiringInbangalore Job Types Full-time Fresher Pay 20 000 00 - 30 000 00 per month Advantages Health insurance Provident Fund Ability to commute relocate Electronic City Bengaluru Karnataka Reliably commute or planning to relocate before starting work Preferred Application Question s How many years of experience do you have in this field Language English and Hindi Required Work Location In person