Job Profile Mall General Manager Reports To CEO Board of Directors Manages Mall Assistant General Manager Sales Manager and other department heads Marketing Operations HR Job Summary The Mall General Manager is responsible for the overall strategic direction operational efficiency financial performance and customer satisfaction of the furniture mall This role requires a visionary leader who can drive sales optimize store operations manage a large team and ensure a premium shopping experience for all customers Key Responsibilities Strategic Planning Business Development Develop and execute comprehensive business plans to achieve sales targets profitability and market share objectives Identify new business opportunities trends and market demands within the furniture industry Oversee the development and implementation of marketing and promotional strategies Formulate and implement long-term goals for growth and expansion Operations Management Ensure the smooth and efficient operation of all mall departments including sales logistics customer service and visual merchandising Establish and enforce operational policies procedures and standards to optimize efficiency and minimize costs Manage inventory levels ensure effective stock rotation and minimize shrinkage Oversee maintenance security and cleanliness of the mall premises Ensure compliance with all relevant health safety and labor regulations Financial Management Develop manage and control the mall s budget ensuring financial targets are met or exceeded Monitor sales performance analyze financial data and prepare regular reports for senior management Implement cost-control measures and identify areas for efficiency improvements Manage vendor relationships and negotiate favorable terms Team Leadership Development Recruit train mentor and motivate a high-performing team Conduct performance appraisals provide constructive feedback and identify training needs Foster a positive and productive work environment that encourages teamwork and qualified growth Resolve employee relations issues and ensure fair and consistent application of company policies Customer Experience Ensure exceptional customer service standards are consistently met across all touchpoints Address and resolve customer complaints and issues efficiently and professionally Implement strategies to enhance the overall customer shopping experience and foster customer loyalty Visual Merchandising Store Presentation Oversee the implementation of visual merchandising strategies to create an appealing and inspiring shopping environment Ensure that furniture displays are attractive well-maintained and reflect current trends Qualifications Bachelor s degree in Business Administration Retail Management or a related field Master s preferred Minimum of 10 years of experience in retail management with at least 5 years in a senior leadership role preferably in a large format retail environment or furniture industry Proven track record of achieving sales targets and driving profitability Strong financial acumen and experience with budgeting and P L management Exceptional leadership communication and interpersonal skills Ability to think strategically and make data-driven decisions Strong problem-solving and conflict-resolution abilities Proficiency in retail management software and MS Office Suite Interested Candidate can contact us Contact No - (phone hidden) Email - wolfcasa hr gmail com https www wolfcasa in Role Department Floor ManagerIndustry Type Architecture Interior DesignDepartment Merchandising Retail eCommerceEmployment Type Full Time PermanentRole Category Retail Store OperationsEducationPG MBA PGDM in Any Specialization Job Type Full-time Pay 100 000 00 - 200 000 00 per month Work Location In person

📌 General Manager (Madhya Pradesh)
🏢 Wolf Indore Casa
📍 Madhya Pradesh