Altera a member of the N Harris Computer Corporation family delivers health IT solutions that support caregivers around the world These include the Sunrise TM Paragon Altera TouchWorks Altera Opal STAR TM HealthQuest TM and dbMotion TM solutions At the intersection of technology and the human experience Altera Digital Health is driving a new era of healthcare in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe A recent age in healthcare technology has just begun Sr Operations Consultant- Remote - ID 2409 - Lisa Flett Remote Altera is committed to the growth and development of our associates Does the job description below look like a great fit for your skill set Feel free to apply If the hiring team determines that you re a qualified candidate for the opening we ll ask you to share the news with your current manager before moving you forward in the process If you d prefer reach out to the recruiter for this opening to learn more about the requirements and your potential candidacy prior to submitting your application ID 2409 Hiring Manager Lisa Flett Recruiter Role Overview The Process Owner is responsible for the design implementation governance and continual improvement of business processes with a focus on aligning them to ITIL best practices and organizational goals They ensure processes are fit for purpose clearly documented consistently executed and continually optimized This role requires collaboration with cross-functional stakeholders to drive operational efficiency and enhance customer and employee experiences Key Responsibilities Process Design Documentation Implementation Define the process mission vision goals KPIs and success metrics Design document and maintain process flows standard operating procedures SOPs work instructions and related artifacts aligned with ITIL frameworks Lead process implementation and ensure adherence to organizational standards and compliance requirements Performance Monitoring Continuous Improvement Analyze process and product performance data to identify trends and areas for improvement Monitor KPIs and evaluate the effectiveness of implemented processes Identify bottlenecks and inefficiencies propose and implement optimizations Drive innovation automation and ongoing process enhancements Governance Accountability Act as the single point of accountability for the process Ensure proper change management including documentation communication and minimal disruption to service Provide formal process testing and user acceptance testing UAT sign-off Ensure consistent execution across the organization Stakeholder Engagement Collaboration Partner with platform owners demand managers development teams and support functions to prioritize backlog items and resolve cross-functional issues Participate in requirements gathering and decision-making discussions Promote a culture of ownership accountability and process excellence User Experience Product Ownership Define product vision and roadmap Determine necessary features functionality and user experience criteria Convey product process value and position it effectively Review stories for completeness and clear acceptance criteria Training Enablement Conduct user research to understand pain points Deliver training workshops and communications to ensure adoption Support knowledge sharing and continuous learning Success Traits Behavioral Expectations Core Behavioral Competencies Assertive Proactive Speaks up anticipates challenges and takes initiative Analytical Data-Driven Uses data to guide decisions and improvements Collaborative Communicative Works across teams and communicates clearly and effectively Creative Problem Solver Brings innovation to overcome obstacles and improve processes Big Picture Thinker Considers upstream downstream impacts and long-term outcomes Adaptable Resilient Comfortable navigating ambiguity and evolving priorities Customer-Centric Prioritizes stakeholder satisfaction and value delivery Leadership Influence Inspires trust and alignment across the organization Encourages feedback and drives consensus in decision-making Demonstrates accountability ownership and a passion for excellence Cultural Alignment Core Values in Action Respect for the Individual Foster inclusivity empathy and collaboration Discipline Adhere to process rigor while staying responsive Unwavering Focus Maintain dedication to outcomes and service excellence Solutions not Problems Lead with curiosity and a drive to solve Empowerment at the Point of Contact ARO Take initiative and inspire others to do the same Altera is an Equal Opportunity Affirmative Action Employer We consider applicants without regard to race color religion age national origin ancestry ethnicity gender gender identity gender expression sexual orientation marital status veteran status disability genetic information citizenship status or membership in any other group protected by local law If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at HR Recruiting AlteraHealth com

📌 Sr Operations Consultant - Req 2409 (Maharashtra)
🏢 Altera Digital Health
📍 Maharashtra