Overview Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability Organizing and prioritizing development effort interfacing with vendors and management and potentially coordinating effort of additional administrators Consider dependencies relationships and integration points to ensure proper solution integration with other systems when applicable Effectively manage and execute high level tasks assigned via stories Assists junior analysts through project s lifecycles Manages work against an often-demanding timeline Communicates professionally and effectively through verbal and non-verbal methods with business professionals and clients daily Responsibilities Experience in ServiceNow ITSM ITAM CSM ITOM IRM CMDB Understanding of the project delivery lifecycle and processes Practical experience in creation or modification of the relevant CSM ITSM ITAM ITOM IRM toolset components Robust interpersonal skills with the ability to work well with all levels of staff Consultative and analytical approach Real world exposure to cloud technologies and S-a-a-S Proven experience implementing ITSM tools demonstrated experience with Incident Management Service Request Management Problem Management Change Management Configuration Management and other ITIL process areas Requirements Experience in ServiceNow ITSM ITAM CSM ITOM IRM CMDB Understanding of the project delivery lifecycle and processes Practical experience in creation or modification of the relevant CSM ITSM ITAM ITOM IRM toolset components Strong interpersonal skills with the ability to work well with all levels of staff Consultative and analytical approach Real world exposure to cloud technologies and S-a-a-S Proven experience implementing ITSM tools demonstrated experience with Incident Management Service Request Management Problem Management Change Management Configuration Management and other ITIL process areas

📌 Senior Software Engineer (Tamil Nadu)
🏢 Prodapt Solutions
📍 Tamil Nadu