Job Summary We are looking for a proactive and collaborative ServiceNow Discovery and Service Mapping Engineer to join our IT Service Management team This role is critical in enabling visibility into our infrastructure and application services through ServiceNow s Discovery and Service Mapping capabilities The ideal candidate combines technical expertise with strong interpersonal skills to work effectively across teams and drive continuous improvement Key Responsibilities Implement and maintain ServiceNow Discovery and Automated Service Mapping to ensure accurate and actionable CMDB data Collaborate with cross-functional teams including infrastructure application network and security to identify and map services and dependencies Develop and optimize patterns probes and sensors to enhance discovery accuracy and coverage Troubleshoot discovery and mapping issues including MID Server connectivity credential failures and CI relationship gaps Ensure CMDB data integrity through reconciliation normalization and lifecycle management Document processes configurations and service maps for operational transparency and knowledge sharing Ensure alignment with enterprise architecture and compliance standards Required Qualifications 3 years of hands-on experience with ServiceNow Discovery and Service Mapping Strong understanding of CMDB architecture CI relationships and ITIL processes Experience with network protocols SNMP SSH WMI MID Server deployment and credential management Proficiency in JavaScript regex and ServiceNow scripting Familiarity with cloud platforms AWS Azure GCP and hybrid infrastructure environments Soft Skills Team Collaboration Excellent communication skills - able to translate technical concepts for non-technical stakeholders Strong analytical thinking - capable of identifying patterns root causes and optimization opportunities Team-oriented mindset - thrives in cooperative environments and contributes to shared goals Adaptability - comfortable working in fast-paced evolving environments with shifting priorities Problem-solving attitude - resourceful and persistent in resolving complex technical challenges Customer-focused - committed to delivering solutions that support business needs and user experience Preferred Qualifications ServiceNow Certified Implementation Specialist - Discovery or Service Mapping Experience with ITOM Application Portfolio Management APM and Event Management Knowledge of DevOps practices CI CD pipelines and infrastructure as code Experience integrating ServiceNow with third-party tools e g SCCM vCenter Why Join Us Be part of a forward-thinking team driving enterprise visibility and automation Work with cutting-edge ITOM technologies in a supportive and cutting-edge environment Enjoy competitive compensation benefits and opportunities for professional growth Location This position can be based in any of the following locations Chennai Current Guardian Colleagues Please apply through the internal Jobs Hub in Workday

📌 Lead Engineer - Cmdb (Tamil Nadu)
🏢 Guardian Life
📍 Tamil Nadu