About Us Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks The company acquired Secureworks in February 2025 bringing together two pioneers that have redefined the cybersecurity industry with their innovative native AI-optimized services technologies and products Sophos is now the largest pure-play Managed Detection and Response MDR provider supporting more than 28 000 organizations In addition to MDR and other services Sophos complete portfolio includes industry-leading endpoint network email and cloud security that interoperate and adapt to defend through the Sophos Central platform Secureworks provides the innovative market-leading Taegis XDR MDR identity threat detection and response ITDR next-gen SIEM capabilities managed risk and a comprehensive set of advisory services Sophos sells all these solutions through reseller partners Managed Service Providers MSPs and Managed Security Service Providers MSSPs worldwide defending more than 600 000 organizations worldwide from phishing ransomware data theft other every day and state-sponsored cybercrimes The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit CTU Sophos is headquartered in Oxford U K More information is available at www sophos com Role Summary We are looking for a skilled Observability Engineer to join our IT Operations team The ideal candidate will have hands-on experience with infrastructure and application monitoring tools incident management platforms and cloud monitoring This role will focus on managing and optimizing our observability platforms ensuring proactive monitoring and enabling faster incident detection and resolution Observability Engineer will be a part of Operation Center team which is dedicated in maintaining the reliability availability and performance of mission-critical IT systems As part of this dynamic group observability engineers ensure end-to-end system visibility by implementing correct observability posture The team collaborates cross-functionally with DevOps SRE Application and Security units to proactively detect diagnose and resolve incidents leveraging advanced analytics and automation for proactive incident management and performance optimization What you will do Manage configure and optimize Logic Monitor for infrastructure and application monitoring with a focus on migrating to Zabbix Administer AWS CloudWatch for monitoring cloud resources Integrate monitoring tools with PagerDuty for effective event management Design implement and fine-tune monitoring dashboards alert rules and notification policies Develop best practices for alert tuning to reduce noise and improve proactive alert posture Collaborate with application DevOps and infrastructure teams to ensure monitoring coverage Automate repetitive monitoring tasks and alert configuration using scripts Python Bash PowerShell etc Identify and implement opportunities to improve observability posture and reduce MTTA MTTR MTTD What you will bring 3-6 years in observability monitoring engineering roles Strong expertise in Zabbix architecture deployment customization API usage Applications Synthetic and Rum monitoring configuration Hands-on with Infrastructure as Code tools Terraform Ansible or similar Strong automation scripting skills Python Bash or PowerShell Experience with Logic Monitor is a plus Experience integrating monitoring tools with PagerDuty or similar incident platforms Solid understanding of infrastructure monitoring for Windows Linux networking Applications and cloud Positive knowledge of AWS CloudWatch for cloud resources monitoring Develop and maintain dashboards alerts and automated responses to proactively detect and resolve issues before they impact users Strong troubleshooting and problem-solving skills Excellent communication and cross-team collaboration skills Desirable Bachelor s Master s degree in computer science technology with excellent communications skills Experience with Zabbix API for automation and custom integrations Knowledge of database management for Zabbix backend Familiarity with containerized monitoring setups Docker Kubernetes Exposure to AIOps or event correlation platforms Understanding of ITIL framework Demonstrated success in deploying and managing monitoring tools and observability solutions at scale LI- Remote B1 Ready to Join Us At Sophos we believe in the power of diverse perspectives to fuel innovation Research shows that candidates sometimes hesitate to apply if they don t check every box in a job description We challenge that notion Your unique experiences and skills might be exactly what we need to enhance our team Don t let a checklist hold you back - we encourage you to apply What s Great About Sophos Sophos operates a remote-first working model making remote work the primary option for most employees However some roles may necessitate a hybrid approach While we are a remote first organization applicants must have legal authorization to work in the jurisdiction where the position is posted without requiring employer sponsorship Our people - we innovate and create all of which are accompanied by a great sense of fun and team spirit Employee-led diversity and inclusion networks that build community and provide education and advocacy Annual charity and fundraising initiatives and volunteer days for employees to support local communities Global employee sustainability initiatives to reduce our environmental footprint Global fitness and trivia competitions to keep our bodies and minds sharp Global wellbeing days for employees to relax and recharge Monthly wellbeing webinars and training to support employee health and wellbeing Our Commitment To You We re proud of the diverse and inclusive environment we have at Sophos and we re committed to ensuring equality of opportunity We believe that diversity combined with excellence builds a better Sophos so we encourage applicants who can contribute to the diversity of our team All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender sex gender reassignment marital status race religion or belief color age military veteran status disability pregnancy maternity or sexual orientation We want to give you every chance to show us your best self so if there are any adjustments we could make to the recruitment and selection process to support you please let us know Data Protection If you choose to explore an chance and subsequently share your CV or other personal details with Sophos these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos If you would like Sophos to delete or update your details at any time please follow the steps set out in the Privacy Policy describing your individual rights For more information on Sophos data protection practices please consult our Privacy Policy Cybersecurity as a Service Delivered Sophos

📌 Observability Engineer (India)
🏢 Sophos Technology
📍 India