CRM KEY RESPONSIBILITIES Key Responsibilities 1 Customer Relationship Management Communication Ensure all communications with buyers are professional timely and aligned with business goals Act as the primary point of contact for high-value customers and key accounts Address customer queries concerns and complaints ensuring a high level of satisfaction 2 Order Sample Management Oversee the review and execution of all jewellery briefs ensuring production feasibility Ensure timely sample approvals dispatch tracking and buyer communication Collaborate with the production and PPC Production Planning Control teams to ensure seamless operations 3 Inspection Quality Control Get Approval and oversee all inspection reports before sending them to customers Ensure all PP samples shipment samples and packaging samples meet customer expectations Coordinate the testing of jewellery components and communicate results to buyers 4 Shipment Post-Shipment Coordination Ensure buyers are informed of dispatch status Proactively notify customers of potential delays ensuring transparency in order fulfillment Work closely with the logistics and Exim teams for smooth export-import process 5 Design Offer Management Oversee the preparation of design briefs and offers for new or existing jewellery designs Source and review new findings and components for creative designs 6 Data Management Reporting Analyze customer interactions and purchasing trends to optimize CRM strategies Maintain a robust database of customer preferences complaints and purchase history Generate regular reports on CRM performance shipment status and customer feedback 7 Leadership Team Coordination Work cross-functionally with sales production and marketing teams for a streamlined workflow Job Types Full-time Permanent Pay 30 000 00 - 40 000 00 per month Benefits Paid sick time Provident Fund Education Bachelor s Preferred Experience total work 2 years Preferred Work Location In person