About Us Broomees is a leading domestic help hiring platform founded in 2021 with the goal of providing top-notch services to our clients in Delhi Noida Gurugram Pune and Bangalore Our team of skilled professionals offer babysitting cooking and housekeeping services Backed by Global VC s Shark Tank India and Successful Industry Leaders We pride ourselves on providing reliable high-quality assistance to allow our clients to focus on what matters most to them From part-time to full-time support we have the expertise and resources to handle all your household needs About the role -Manage and solve user grievances Manage multiple channels like user escalations grievance redressal and client satisfaction over calls emails and other channels -Handle customer grievances and escalations promptly and professionally across multiple channels such as Instagram LinkedIn Email and other social platforms -Ensure compliance with company policies while addressing sensitive customer issues -Work closely with the multiple teams to ensure the highest quality of experience by suggesting optimal improvements to the service flow -Ensure high-quality user service with a focus on timely resolution and problem identification -Manage a service desk responsible for addressing user issues through various channels available to the users -Ensure all user grievances are resolved within the stipulated time by maintaining a strong feedback loop with internal operations and sales team -Analyse and recommend process improvements for customer satisfaction Requirements - Possess excellent listening written and verbal communication skills - Demonstrate a proven track record of customer success experience through phone email and chat communication - Excel at problem-solving and fostering strong relationships with key customers to establish trusted Partnerships - Bachelor s Degree in any related field - Relevant Experience of 2-3 years - Solution-oriented with a customer-delight mindset Job Type Full-time Pay 22 000 00 - 25 000 00 per month Perks Paid sick time Paid time off Provident Fund Work Location In person

📌 Grievance Manager (New Delhi)
🏢 Broomees India
📍 New Delhi