Posting Date 23 Sept 2025 City Ghaziabad Location Ghaziabad IN Contract Type Permanent Division International Certification Level of experience Junior RINA is currently recruiting for a Certification Business Support Advisor North to join its office in Ghaziabad within the International Certification Division Mission A Business Support Advisor with a focus on managing administrative tasks from the creation of a customer in a database to the issuance of invoices plays a crucial role in ensuring smooth customer interactions and effective business operations Key Accountabilities 1 Customer Data Management if needed Create and maintain accurate customer records in the database Ensure that customer information is up-to-date and complete Handle customer inquiries related to account information and updates 2 Offer Management Collaborate with business development teams to insert offer in the internal system Provide customer with complete and accurate offer documents 3 Contract and Customer Order Processing Manage and update contract ensuring accuracy and completeness Receive and process customer orders ensuring accuracy and completeness Coordinate with relevant departments to fulfill orders in a timely manner Update customers on order status and expected delivery dates 4 Invoicing if needed Generate and issue invoices to customers based on sales orders or service agreements Verify the accuracy of invoice details including pricing and quantities Handle invoice-related inquiries and discrepancies 5 Payment Processing if needed Monitor and track customer payments Coordinate with the finance department to ensure timely and accurate payment processing Address payment-related inquiries and issues 6 Timesheet Management if needed Remind technical staff to submit accurate and timely timesheets for each project Ensure timesheets are completed in accordance with company policies and client requirements 7 Customer Communication Communicate with customers to provide information about products services and order status Respond to customer inquiries and resolve issues promptly and professionally Send out communication regarding invoices payment reminders and other relevant updates 8 Problem Resolution Identify and address customer concerns working collaboratively with other departments as needed Investigate and resolve billing discrepancies or disputes Ensure a high level of customer satisfaction through effective problem resolution 9 Compliance and Documentation Ensure compliance with company policies and procedures in customer interactions Maintain accurate and organized records of customer communications transactions and invoices Education High School Diploma GED in Business Administration Finance ManagementQualifications Minimum of 2 years of experience in business support customer service order management or a related administrative role Strong proficiency in customer data management including maintaining accurate records and handling inquiries Experience in offer management contract processing and customer order fulfillment Familiarity with invoicing payment processing and timesheet management is a plus Excellent attention to detail to ensure accuracy in contracts orders invoices and customer records Strong communication skills both written and verbal to interact effectively with customers and internal teams Proven ability to handle customer inquiries professionally and resolve issues efficiently Good problem-solving skills to address billing discrepancies order concerns and other customer-related challenges Knowledge of compliance requirements related to documentation invoicing and customer interactions Ability to multitask and manage priorities in a fast-paced business environment Proficiency in Microsoft Office Suite Excel Word Outlook and familiarity with CRM systems or internal business management tools While not mandatory experience with financial operations such as payment tracking and invoice management is an advantage A proactive and customer-oriented mindset ensuring a high level of service and satisfaction Competencies CLIENT INTIMACY - Embrace internal and external client needs expectations and requirements to ensure maximum satisfaction EARN TRUST - Take everyone s opinion into account and remain open to diversity PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model MANAGE EMOTIONS - Recognise one s and other s emotions and express and regulate one s reactions PIONEER CHANGE - Actively embrace change and benefit from the new circumstances BUILD NETWORK - Forge trust relationships across departments and outside the organization MAKE EFFECTIVE DECISIONS - Structure activities according to priorities actions resources and constraint ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way THINK FORWARD - Capitalise on experiences and translate them into action plans for the future RINA is a multinational company providing a wide range of services in the energy marine certification infrastructure mobility industry research development sectors Our business model covers the full process of project development from concept to completion At RINA we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind We are also compliant to the Italian Law n 68 99

📌 Certification Business Support Advisor North (Uttar Pradesh)
🏢 RINA
📍 Uttar Pradesh