Job Responsibilities Oversee daily front office operations including reception guest services reservations and concierge Supervise and train front desk staff to ensure excellent customer service and adherence to hotel standards Ensure smooth check-in and check-out procedures and handle any guest concerns or complaints promptly Coordinate with housekeeping maintenance and other departments to meet guest expectations and operational needs Manage room inventory and reservations to maximize occupancy and revenue Prepare and manage work schedules for front office staff Monitor and maintain front office budgets expenses and financial records Ensure accurate billing and cash handling procedures Handle VIP guests and special requests with professionalism and care Implement and enforce hotel policies and procedures at the front office level Generate performance reports occupancy statistics and revenue forecasts Promote upselling of rooms and hotel services to enhance revenue Maintain a strong presence in the lobby ensuring a welcoming atmosphere Qualifications Bachelor s degree in Hotel Management Hospitality or related field preferred Proven experience in front office operations typically 3-5 years with at least 1-2 years in a supervisory or managerial role Strong leadership and team management skills Excellent communication and interpersonal abilities Knowledge of hotel software systems e g IDS WINHMS or similar PMS Positive problem-solving and conflict-resolution skills Strong organizational and multitasking capabilities Professional appearance and attitude Ability to work flexible hours including weekends and holidays Job Type Full-time Pay 28 000 00 - 33 000 00 per month Benefits Food provided Provident Fund Education Diploma Preferred Experience Front desk 8 years Preferred Language English Preferred Location Raipur Chhattisgarh Preferred

📌 Front Office Manager (Chhattisgarh)
🏢 Hotel Vennington Court
📍 Chhattisgarh