Skill required User-Generated Content Moderation - Content Moderation Designation Trust Safety Associate Qualifications Any Graduation Years of Experience 1 to 3 Years Language - Ability English Domestic - Advanced About Accenture Accenture is a global qualified services company with leading capabilities in digital cloud and security Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers Our 699 000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients people shareholders partners and communities Visit us at www accenture com What would you do You will be responsible for analyzing and reviewing user profiles audio videos and text-based content and or investigating escalating and or resolving issues that are reported by users or flagged by the system Due to the nature of the role the individual may be exposed to flashing lights or contrasting light and dark patterns Content moderation is meaningful work that helps keep the internet safe It may also be challenging at times In the context of this role individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content e g graphic violent sexual or egregious Therefore content moderators need strong resilience and coping skills We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities Active participation in Accenture s well-being support program designed specifically for the Trust Safety community provides valuable skills to promote individual and collective well-being What are we looking for Strong coping emotional resilience and stress-management skills o Excellent comprehension communication skills o Ability to perform duties objectively devoid of inherent biases or personal beliefs in the best interest of client policies o Strong attention to detail o Comfort synthesizing and analyzing information from multiple streams o Strong critical thinking and decision-making skills o Deep familiarity and passion for the internet internet platforms and internet culture o High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported o Ability to work well individually and as part of a team o Ability to work differing rotations shifts and non-standard work hours o Flexibility in meeting changing business needs in a fast-paced environment o Commitment to quality efficiency and effectiveness o Previous business process outsourcing customer service or content moderation experience is a plus Roles and Responsibilities Review classify and or remove content according to client guidelines using specific tools and channels o Understand and remain updated on changing client policies and guidelines o Investigate resolve and relay complex content issues to the broader Trust and Safety team o Serve as an advocate for the user community o Participate in process improvement initiatives that improve quality and efficiency of work o Participate in continuous training programs and workgroup discussions for optimal development in the role o Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe Any Graduation About Accenture We work with one shared purpose to deliver on the promise of technology and human ingenuity Every day more than 775 000 of us help our stakeholders continuously reinvent Together we drive positive change and deliver value to our clients partners shareholders communities and each other We believe that delivering value requires innovation and innovation thrives in an inclusive and diverse environment We actively foster a workplace free from bias where everyone feels a sense of belonging and is respected and empowered to do their best work At Accenture we see well-being holistically supporting our people s physical mental and financial health We also provide opportunities to keep skills relevant through certifications learning and diverse work experiences We re proud to be consistently recognized as one of the World s Best Workplaces TM Join Accenture to work at the heart of change Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status military veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by applicable law Our rich diversity makes us more innovative more competitive and more creative which helps us better serve our clients and our communities