Job Summary We are seeking a proactive and customer-focused Customer Service Representative to join our team The ideal candidate will be responsible for handling customer interactions across phone email and chat platforms resolving shipment-related queries and ensuring a seamless customer experience This role requires excellent communication skills the ability to multitask under pressure and strong coordination with logistics partners and internal teams Key Responsibilities Handle inbound and outbound customer service calls emails and chats in a courteous and professional manner Resolve shipment-related queries including tracking delays and delivery status updates Provide customers with accurate information regarding product pricing shipping options and delivery timelines Coordinate with logistics partners such as DHL FedEx UPS and internal departments to resolve shipment or service issues Address and resolve customer complaints promptly and effectively escalate complex cases when necessary Maintain detailed and accurate records of all customer interactions inquiries complaints and actions taken in the CRM system Ensure consistent and timely follow-ups with customers to keep them informed on case progress and resolution status Key Skills Qualifications Excellent verbal and written communication skills in English and Hindi Proven ability to remain calm and professional when handling difficult customer situations Strong multitasking and time-management skills to efficiently handle high volumes of inquiries Confidence in managing customer communications across calls emails and live chat channels Ability to collaborate effectively with logistics partners and cross-functional internal teams Problem-solving mindset with solid attention to detail and a focus on customer satisfaction Prior experience with CRM systems and customer service tools is preferred Minimum qualification Insert qualification e g Bachelor s degree or equivalent FEMALES ONLY Job Types Full-time Permanent Pay 15 000 00 - 25 000 00 per month Language English Preferred Hindi Preferred Work Location In person

📌 Customer Service Representative (New Delhi)
🏢 Manvi international Courier
📍 New Delhi