Role Description The Accounts Receivable department at Booking Holdings receives payments from over 200 countries several currencies and payment methods with complex processes and controls This leadership role will offer an array of opportunities for someone that enjoys and thrives in an evolving and dynamic finance workplace The Accounts Receivable Manager is responsible for leading the Accounts Receivable team in the India COE and the role includes managing the overall performance and meeting KPIs for the Accounts Receivable team In this role the Manager will be responsible to develop and coach team members embrace and drive change manage diverse groups of stakeholders and actively engage in initiatives to improve processes and systems including new-age solutions in automation and innovation Responsibility Have full accountability of the deliverables of the AR team in the India COE ensuring the posting of all incoming payments are completed on a daily basis Build and improve knowledge proficiency of AR processes within the team Ensure work tasks are adequately prioritized and completed team member s workloads are actively monitored Be the owner of Key Performance Indicators for payment application and responses to internal business partners Be the first level of escalation for any operational issues and work related concerns Manage stakeholder expectations and relationships Report KPIs and team metrics to management regularly Lead or participate on a range of cross-functional projects strategic initiatives and ad-hoc requirements as needed Work closely with a broad scope of stakeholders including Credit Control Banking FinTech Accounting etc to drive process improvements To initiate and lead discussions about potential solutions that would reduce inefficiencies and improve processes Support and contribute to a smooth month-end close Ensure adherence to company policies SOX controls and applicable governmental regulations Responsible for reviewing and executing business and SOX controls performed by the team on a monthly basis Lead and motivate a multicultural team by including appropriate coaching mentoring and feedback Ensure individual team member s OKRs are in alignment with the team roadmap and goals Monitor performance levels and proactively manage underperformance in the team Assure strong quality as well as productivity standards within the team Identify and hire new talented individuals to support the team objectives Provide stretch opportunities to team members and develop skill levels for longer knowledge retention Stand-in temporarily for the Center Lead for Accounts Receivable and administrative topics as assigned Communication Stakeholder TypeAvailable options CooperationPersuasionInformation FrequencyAvailable options Continuous daily or a number of times a day Frequent about once a week Occasionally once or twice a month or less Team Persuasion Coaching target setting and planning reviews decision making Continuous Internal Stakeholders Cooperation Alignment with the business improvement of processes and communication management of issues and escalations amongst finance departments Continuous Other Finance internal teams Cooperation Share best practices alignment with the business Frequent External Vendors Information Reassure that Booking com policies and processes are followed escalations and SLAs are met Occasional Knowledge and skills Level of EducationAvailable options Not requiredSpecialized DiplomaBachelor degreeMaster degreePhD Bachelor or Master degree in Finance preferred Years of relevant Job KnowledgeAvailable options Limited Job Knowledge 0 - 1 year Basic Job Knowledge 1 - 3 years Broad Job Knowledge 3 - 5 years Advanced Knowledge 5 - 8 years Extensive Knowledge 8 - 12 years Substantial Knowledge 12 years 10-12 years of relevant experience with a minimum of 4 years leading Finance Operations teams Requirements of special knowledge skills SAP MS office Google Workspace Excellent verbal and written communication skills ability to present make decisions and gain consensus with a large group Team and service-oriented approach Experience in team management including employee reviews appraisals and assessments A good people motivator with management experience Ability to be an effective people manager yet just as comfortable rolling up the sleeves to get the job done in a demanding and evolving start-up environment Motivational people manager who believes in building teams of high performing individuals and knows what it takes to do this in a rounded and people-centered way Strong organizational and prioritizing skills Strong analytical skills Capability to drive change think of solutions and focus on results Accurate with good attention to detail Ability to proactively drive projects and reach preset objectives Understanding the impact of the team and the bigger picture Demonstrate tenacity drive ability to inspire and collaborate Ability to multi-task a versatile and positive attitude Able to adapt style and approach in order to work effectively with internal and external stakeholders from a variety of different cultures Able to operate effectively in a complex environment with a wide variety of stakeholders Demonstrable experience in finance roles with progressively increasing levels of responsibility