Diploma or B Tech in Hardware Electrical or Computer Engineering 1 Respond to Helpdesk tickets in accordance with SLA guidelines 2 Perform troubleshooting using different diagnostic techniques 3 Troubleshoot diagnose and resolve technical hardware and or software issues 4 Provide quick resolution and excellent customer service 5 Provide needed information on IT products or services 6 Record track and document the help desk request problem solving process including actions taken through to the final resolution 7 Follow-up with users 8 Windows AV updations 9 Redirect unresolved issues to Level 2 Personnel Job Type Contractual Temporary Contract length 12 months Pay 12 000 00 - 14 000 00 per month Advantages Paid time off Schedule Day shift Work Location In person