Role Service Delivery Location Bhopal India Full Part-time Full time Build a career with confidence Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come From the beginning we ve led in inventing new technologies and entirely new industries Today we continue to lead because we have a world-class diverse workforce that puts the customer at the center of everything we do About the role This role is essential to improve Service delivery TAT and service efficiency across Bhopal Jabalpur Satna Rewa Balaghat and Nagpur It will ensure faster resolution of service calls provide technical and delivery support to channel partners and strengthen AMC execution The position will directly contribute to improved customer satisfaction reduced escalations and better alignment with project timelines Key Responsibilities 1 TAT Turnaround Time Improvement Current service delays are impacting on customer satisfaction and SLA compliance The new role will ensure faster response and resolution times especially for high-aging calls and preventive maintenance tasks 2 Dealer Channel Partner Support Our channel partners in Bhopal Jabalpur Satna Rewa Balaghat and Nagpur require consistent technical and delivery support The executive will act as a direct liaison to resolve escalations coordinate spares and ensure service continuity 3 Technical Support Field Execution The role will provide on-ground troubleshooting installation supervision and quality assurance It will also support AMC execution and complaint closures reducing dependency on backend teams 4 Delivery Coordination Customer Engagement The executive will ensure timely delivery and installation coordination improving first-time-right service metrics This will also allow to focus on strategic customer meetings and project planning Expected Outcomes Improvement in TAT compliance across the region Enhanced dealer satisfaction and reduced escalations Improved AMC execution and billing realization Better alignment with project timelines and customer expectations Benefits We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary Make yourself a priority with flexible schedules parental leave Drive forward your career through professional development opportunities Achieve your personal goals with our Employee Assistance Programme Our commitment to you Our greatest assets are the expertise creativity and passion of our employees We strive to provide a great place to work that attracts develops and retains the best talent promotes employee engagement fosters teamwork and ultimately drives innovation for the benefit of our customers We strive to create an environment where you feel that you belong with diversity and inclusion as the engine to growth and innovation We develop and deploy best-in-class programs and practices providing enriching career opportunities listening to employee feedback and always challenging ourselves to do better This is The Carrier Way Join us and make a difference Apply Now Carrier is An Equal Chance Affirmative Action Employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class Job Applicant s Privacy Notice Click on this link to read the Job Applicant s Privacy Notice

📌 Service Delivery (Madhya Pradesh)
🏢 Carrier
📍 Madhya Pradesh