Working Hours Shift will be in any of United States of America time zones Open to work in rotating work week Mon-Fri Tue-Sat Wed-Sun Overall Purpose of Job Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100 issue resolution and 100 customer satisfaction Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities Authorities Receive inbound Calls Emails Chats and ensure that cases and interactions are logged correctly in the required tool Provide recruitment support to candidates fresh applicants rehire as per defined processes Walk customers Provide navigational support on self service portal Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines Place outbound calls to customers when required in line with Client Company guidelines Work productively whilst maintaining exceptional call data quality standards in line with targets Contribute to the team through open and regular communication with peers supervisors Adhere to all company or departmental policies and procedures personnel and operational Keep the process repositories like DTPs Knowledgebase SharePoint updated with the current process Maintain regular and punctual attendance in line with company policies and procedures Minimise customer complaints and escalations by providing exceptional service and call control Knowledge Skill Requirement Ability to demonstrate an effective use of customer service technologies to complete a customer transaction using Ticket Tracking System Service Now preferred ERP systems Microsoft Office Suite and Internet Explorer Good technical aptitude with an ability to learn quickly Excellent verbal and written communication skills Experience Profile Prior international BPO work experience preferred Fresher s acceptable Job Types Full-time Fresher Pay 10 742 42 - 33 652 96 per month Schedule US shift Work Location In person

📌 Customer Service Representative (Karnataka)
🏢 Trigent Software
📍 Karnataka