Job Title Female Customer Support Manager - Tamil Speaking Location Work from Home with 2 days per week from office - bangalore Job Type Full-Time About the Role We are hiring a female Customer Support Manager who is fluent in Tamil to lead and manage our support team This role involves supervising support executives ensuring top-quality service solving escalated issues and improving customer satisfaction The position offers remote work flexibility with 2 days per week required in the office for team coordination and performance reviews Key Responsibilities Lead train and support the customer support team Handle escalated user complaints with empathy and efficiency Ensure timely resolution of support tickets and call quality Monitor daily performance metrics response time satisfaction etc Conduct weekly reviews and share improvement plans Collaborate with tech product and operations teams Maintain a professional friendly and respectful support culture Requirements Female candidates only Fluency in Tamil English speaking is a plus Minimum 2-3 years of experience in customer support or team management Strong leadership communication and problem-solving skills Comfortable using CRM tools dashboards and support software Must be available to work from the office 2 days week Preferred Qualifications Graduate in any discipline Experience managing voice-based support teams Understanding of app-based services or consumer tech platforms Perks Benefits Flexible WFH with structured team collaboration Competitive salary with monthly performance incentives Professional development and leadership growth opportunities Supportive and women-friendly work environment Job Types Full time Fresher Pay 14 525 93 - 25 000 00 per month Work Location Remote

📌 Customer Support Manager (Karnataka)
🏢 INNOVFIX PRIVATE
📍 Karnataka