Job Title Customer Service Executive Location Teynampet Company Shrus Eternity Experience 1-3 years Employment Type Full-time Job Summary We are looking for a proactive and customer-focused Customer Service Executive to handle both voice and non-voice interactions across various platforms The ideal candidate will assist customers with inquiries complaints orders returns and general support ensuring a smooth and positive customer experience Key Responsibilities Voice Process Answer incoming customer calls related to products orders or service queries Provide accurate information resolve complaints and ensure customer satisfaction Follow up on customer concerns and ensure timely resolution Maintain call quality and customer handling standards Non-Voice Process Respond to customer queries via email live chat social media Instagram Facebook WhatsApp and website Process orders handle returns exchanges and track delivery updates Maintain records of customer interactions using CRM tools Escalate unresolved issues to the appropriate internal teams Requirements Good verbal and written communication skills in English Tamil Strong listening and problem-solving abilities Proficiency in using computers email and social media chat platforms Prior experience in customer support retail textile e-commerce is a plus Ability to handle multiple chats or calls and multitask effectively Preferred Skills Experience with CRM tools or eCommerce platforms Knowledge of products like silk sarees home decor items or fashion-related merchandise Job Types Full-time Permanent Pay 20 000 00 - 30 000 00 per month Advantages Health insurance Provident Fund Schedule Day shift Monday to Friday Weekend availability Language English Preferred Hindi Preferred Work Location In person

📌 Customer Service Executive (Tamil Nadu)
🏢 Shrus Eternity
📍 Tamil Nadu