Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application Dedicated to quality using exceptional communication skills to keep our world class systems running Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge Must have skills Service Desk Management Service Desk Voice Support Good to have skills NA Minimum 2 year s of experience is required Educational Qualification 15 years full time education Summary As an Application Tech Support Practitioner you will act as the ongoing interface between the client and the system or application Dedicated to quality using exceptional communication skills to keep our world-class systems running You can accurately define a client issue and interpret and design a resolution based on deep product knowledge Roles Responsibilities - Expected to perform independently and become an SME - Required active participation contribution in team discussions - Contribute in providing solutions to work-related problems - Provide timely and effective service desk voice support - Troubleshoot and resolve technical issues reported by clients - Document all support interactions and solutions for future reference - Collaborate with team members to enhance service desk operations - Stay updated on industry trends and best practices for service desk management Professional Technical Skills - Must To Have Skills Proficiency in Service Desk Management Service Desk Voice Support - Robust understanding of ITIL framework and service desk best practices - Experience in using service desk ticketing systems for incident management - Knowledge of remote desktop tools for troubleshooting client issues - Ability to prioritize and manage multiple service desk tickets efficiently Additional Information - The candidate should have a minimum of 2 years of experience in Service Desk Management - This position is based at our Bengaluru office - A 15 years full-time education is required 15 years full time education

📌 Application Tech Support Practitioner (Karnataka)
🏢 Accenture
📍 Karnataka