About VOIS VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value and enhancing quality and efficiency across 28 countries and operating from 7 locations Albania Egypt Hungary India Romania Spain and the UK Over 29 000 highly skilled individuals are dedicated to being Vodafone Group s partner of choice for talent technology and transformation We deliver the best services across IT Business Intelligence Services Customer Operations Business Operations HR Finance Supply Chain HR Operations and many more Established in 2006 VOIS has evolved into a global multi-functional organisation a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone About VOIS India In 2009 VOIS started operating in India and now has established global delivery centres in Pune Bangalore and Ahmedabad With more than 14 500 employees VOIS India supports global markets and group functions of Vodafone and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology Networks Business Intelligence and Analytics Digital Business Solutions Robotics AI Commercial Operations Consumer Business Intelligent Operations Finance Operations Supply Chain Operations and HR Operations and more Key accountabilities and decision ownership Monitoring and Implementation of VOIS specific procedures exceptions to Group and VOIS policies risk control matrix etc through VOIS Global Lead of Investigations across VOIS India centre Managing Speak-ups and Investigations end to end across VOIS India and coordinating with VOIS Global Lead of Investigations and the Local Triage teams If required with the group teams as well Publish qualitative and quantitative metrics as well as reports on periodic basis for all Speak Ups and Investigations for Centre Aligning VOIS Investigations with the Group Internal Investigations Policy and be the local contact for all Investigation related matters including maintenance and upkeep of the Vodafone Case Management Tool VCMT Conduct specific awareness and trainings basis the Investigations Embedding Programme for Investigators across VOIS and accordingly reconcile VCMT rights Interact with internal and external stakeholders investigators as well as the Leadership at VOIS India VOIS Equal Opportunity Employer Commitment India VOIS is proud to be an Equal Employment Chance Employer We celebrate differences and we welcome and value diverse people and insights We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society We do not discriminate based on age colour gender including pregnancy childbirth or related medical conditions gender identity gender expression national origin race religion sexual orientation status as an individual with a disability or other applicable legally protected characteristics As a result of living and breathing our commitment our employees have helped us get certified as a Great Place to Work in India for four years running We have been also highlighted among the Top 10 Best Workplaces for Millennials Equity and Inclusion Top 50 Best Workplaces for Women Top 25 Best Workplaces in IT IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024 These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do By joining us you are part of our commitment We look forward to welcoming you into our family which represents a variety of cultures backgrounds perspectives and skills Apply now and we ll be in touch