Job Title Travel Operations Manager Location Shilgoan Diva Thane We are looking for a dynamic and detail-oriented Travel Operations Manager to lead and optimize our travel operations processes As a key part of our operations team you will ensure seamless travel bookings manage supplier relationships support automation initiatives and deliver an exceptional experience to our B2B and B2C clients You will collaborate closely with product tech and customer support teams to drive operational excellence across our travel tech platform Key Responsibilities Oversee day-to-day operations related to flight hotel and holiday bookings across the platform Monitor and manage PNRs cancellations modifications refunds and rescheduling processes Work with tech teams to identify operational pain points and improve automation and workflows Maintain strong relationships with GDS e g Amadeus Sabre and non-GDS suppliers aggregators and consolidators Handle escalations service issues and ensure SLAs are met for customer queries and transactions Implement SOPs and process enhancements to improve operational efficiency and reduce turnaround time Collaborate with QA Product and Engineering teams to identify bugs or integration issues with booking engines Manage a team of operations executives and support their training performance tracking and growth Provide data-driven reports to leadership on operations KPIs supplier performance and user behavior Stay updated with travel industry trends OTA practices and regulatory guidelines e g DGCA IATA Requirements Bachelor s degree preferably in Travel Tourism Business Administration or Hospitality 5 years of experience in travel operations experience in a travel tech company OTA SaaS is a plus Hands-on experience with GDS tools Amadeus Sabre Galileo hotel booking platforms and DMC APIs Robust understanding of end-to-end booking processes flights hotels ancillaries Excellent leadership communication and problem-solving skills Proficiency with Excel CRM tools and ticketing systems e g Freshdesk Jira Exposure to tech-driven process automation and dashboards is preferred Ability to thrive in a fast-paced agile and collaborative environment Preferred Qualifications Knowledge of multi-tenant SaaS architecture in travel domain Prior experience working with mid-office back-office tools Certification in travel management IATA or PMP preferred but not mandatory Job Type Full-time Pay Up to 60 000 00 per month Benefits Provident Fund Work Location In person