Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best Here you will find a culture guided by inclusion talented peers comprehensive benefits and career development opportunities Come make an impact on the communities we serve as you help us advance health optimization on a global scale Join us to start Caring Connecting Growing together Primary Responsibilities Attend Walk-up users including Leaders for technical issues efficiently and professionally in a face to face interaction with end user or remotely Troubleshoot resolve OS Network Office 365 VPN corporate applications issues with personal technical expertise or use Knowledge Library If required assign issues to the appropriate support group as needed Follow the escalation procedures according to service level agreement Use remote control tool to assist end users when needed Provide an accurate record of each call in incident management tracking tool Service Now Demonstrate a depth and breadth of knowledge skills in own area and is often able to apply these outside of own function Act as a technical resource to others to resolve problems issues errors or related Anticipate customer needs and proactively identifies solutions Plan prioritize organize and complete work to meet established objectives Inventory management of Laptops and Peripherals Comply with the terms and conditions of the employment contract company policies and procedures and any and all directives such as but not limited to transfer and or re-assignment to different work locations change in teams and or work shifts policies in regards to flexibility of work benefits and or work workplace alternative work arrangements and other decisions that may arise due to the changing business environment The Company may adopt vary or rescind these policies and directives in its absolute discretion and without any limitation implied or otherwise on its ability to do so Required Qualifications Bachelor s Degree or higher level of education 5 years of experience with PC operating systems including latest Operating System Windows 11 Windows 11 MAC OS 3 years of experience in a customer service role 3 years of Technology Support experience Hands-on skills for laptop parts swap replacement Experience with Networking Principles Internet Protocol Suite TCP IP Local Area Networks LAN and Wide Area Networks WAN Experience with Office 365 Word Excel PowerPoint OneNote etc Mobile device support experience Android and IOS Proven written verbal communication skills Proven ability to enjoy challenging troubleshooting situations and pays attention to details Proven highly motivated individual with excellent consumer facing skill - sets Proven self - starter and able to work independently while being part of a decentralized team At UnitedHealth Group our mission is to help people live healthier lives and make the health system work better for everyone We believe everyone-of every race gender sexuality age location and income-deserves the opportunity to live their healthiest life Today however there are still far too many barriers to good health which are disproportionately experienced by people of color historically marginalized groups and those with lower incomes We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission

📌 Technical Support Analyst (Hyderabad)
🏢 UnitedHealth Group
📍 Hyderabad