About the Role Grade Level for internal use 12 Role ServiceNow Architect Lead Developer The Team The ServiceNow team at S P Global is committed to driving innovation and enhancing the end-user experience across the organization We work collaboratively with a diverse group of professionals including administrators developers business analysts and ITSM process leads Our team values a global mindset effective communication and a proactive approach to problem-solving We are focused on delivering transformational solutions that modernize our work environment and increase productivity The Impact In this role you will be essential in making sure our ServiceNow architecture meets high standards and satisfies stakeholder needs By following established quality processes you will help deliver important projects faster using advanced technology while maintaining reliability Your focus on problem-solving and careful analysis will help you achieve your goals and support the team s success Your work will lead to improvements in our work environment and productivity strengthening S P Global s dedication to innovation and positive end-user experience What is in it for you Do you love working every single day testing enterprise-scale applications that serve a large customer base with growing demand and usage Be the part of a successful team which works on delivering top priority projects which will directly contribute to Company s strategy You will use a wide range of technologies and have the opportunity to interact with different teams internally You will also get plenty of learning and skill-building opportunities with participation in innovation projects training and knowledge sharing You will have the opportunity to own and drive a project end to end and collaborate with developers business analysts and product managers who are experts in their domain which can help you to build multiple skillsets Responsibilities Platform Architecture Design Design and maintain the overall architecture of the ServiceNow platform ensuring scalability reliability and alignment with business objectives Develop best practices for platform configuration and integration Solution Development and Customization Oversee the development of custom applications modules and workflows on ServiceNow Ensure solutions are built according to best practices and meet organizational needs Technical Leadership Lead technical teams mentor developers and set coding standards Provide guidance on complex technical issues and serve as the escalation point for technical challenges Governance and Compliance Establish and enforce governance policies for ServiceNow usage security and data management Ensure compliance with regulatory and organizational standards Integration Management Architect and oversee integrations between ServiceNow and other enterprise systems e g Workday Salesforce Ensure seamless data flow and interoperability Performance Optimization Monitor platform performance and proactively address bottlenecks or issues Recommend and implement optimizations to improve user experience and system efficiency Stakeholder Engagement Collaborate with business stakeholders product managers and other IT Business teams to review requirements present technical solutions and align platform capabilities with strategic goals Change and Release Management Oversee change management processes for ServiceNow deployments including code reviews testing and release planning to minimize disruptions and ensure quality Documentation and Knowledge Sharing Create and maintain comprehensive documentation for architecture configurations and customizations Promote knowledge sharing within the team and across the organization Continuous Improvement Stay updated with ServiceNow platform updates new features and industry trends Proactively recommend enhancements and drive continuous improvement initiatives Collaborate effectively with technical and non-technical stakeholders to analyze debug and resolve any issues What we are looking for 10 - 12 years of hands-on experience in design development and delivery of Servicenow solutions in global environments Good understanding of software development lifecycle SDLC and Software Testing in an Agile Scrum framework Strong analytical thinking interpersonal oral and written communication skills with ability to work with technology stakeholders at various levels and including global teams Extensive experience with ServiceNow architecture development and administration Hands-on experience in ITSM ITOM HRSD Custom Applications and other ServiceNow modules Respective certifications will be an added value Proficiency in scripting languages used within ServiceNow JavaScript GlideScript Excellent communication and stakeholder management skills Experience with enterprise integrations and cloud technologies Ability to lead and mentor technical teams Knowledge of AI and machine learning concepts with hands-on experience implementing AI-driven solutions within ServiceNow Familiarity with ServiceNow AI features such as Virtual Agent Predictive Intelligence and Natural Language Understanding NLU Skill in integrating third-party AI platforms and tools with ServiceNow to enhance automation and decision-making Ability to leverage AI to optimize workflows improve incident management and enhance user experience A solid understanding of essential AI concepts including supervised and unsupervised learning natural language processing and LLMs Preferred Qualifications Bachelor s or higher degree in technology related field What s In It For You Our Mission Advancing Essential Intelligence Our People We re more than 35 000 robust worldwide so we re able to understand nuances while having a broad perspective Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it We are changing the way people see things and empowering them to make an impact on the world we live in We re committed to a more equitable future and to helping our customers find new sustainable ways of doing business Join us and help create the critical insights that truly make a difference Our Values Integrity Discovery Partnership Throughout our history the world s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals Benefits We take care of you so you can take care of business We care about our people That s why we provide everything you and your career need to thrive at S P Global Our benefits include Health Wellness Health care coverage designed for the mind and body Flexible Downtime Generous time off helps keep you energized for your time on Continuous Learning Access a wealth of resources to grow your career and learn valuable new skills Invest in Your Future Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs Family Friendly Perks It s not just about you S P Global has perks for your partners and little ones too with some best-in class benefits for families Beyond the Basics From retail discounts to referral incentive awards small perks can make a big difference For more information on benefits by country visit https spgbenefits com benefit-summaries Global Hiring and Opportunity at S P Global At S P Global we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills experience and contributions Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets Recruitment Fraud Alert If you receive an email from a spglobalind com domain or any other regionally based domains it is a scam and should be reported to reportfraud spglobal com S P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment delivery of equipment Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activity here Equal Opportunity Employer S P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law Only electronic job submissions will be considered for employment If you need an accommodation during the application process due to a disability please send an email to EEO Compliance spglobal com and your request will be forwarded to the appropriate person US Candidates Only The EEO is the Law Poster http www dol gov ofccp regs compliance posters pdf eeopost pdf describes discrimination protections under federal law Pay Transparency Nondiscrimination Provision - https www dol gov sites dolgov files ofccp pdf pay-transp 20English formattedESQA508c pdf 10 - Officials or Managers EEO-2 Job Categories-United States of America IFTECH103 2 - Middle Management Tier II EEO Job Group SWP Priority - Ratings - Strategic Workforce Planning Job ID 323442 Posted On 2026-01-19 Location Hyderabad Telang na India