Join our Team About this prospect Surveillance Engineer is typically assigned to work with service quality surveillance assurance Level 1 Operations activities in an operations organization Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration resolution What you will do Service Alarm Monitoring Alarm Management for the assigned Network Services Ticket Management Monitoring all events in Customer s managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and intensify exceptions Responsible to interact with the resource and service instances to intercept validate and or collect network IS IT Telecom Infrastructure events information for distribution to related processes Fault remedy requiring on site presence is dispatched timely as per the SLA KPI to the field operations organizations Work Order Handling Regular follow up on the events with relevant departments working on it as per the MSTOP process Work towards KPI Balanced Scorecard parameters Work towards the IPM parameters assigned by the CA Manager End to end responsible for the incident ticket lifecycle Alignment to the organizational guidelines departmental processes procedures Key Qualifications Qualifications B Tech in Electrical Engineering Telecommunication Engineering Computer Science Industry experience 3- 5Years In Telecom Service Alarm Monitoring Certifications Certification related to Telecom IP shall be an added advantage

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🏢 Ericsson
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