Job Title CRM Specialist Location Gurugram On-site Experience Required 3-5 Years Qualification Graduate Bachelor s degree in Marketing IT Business Administration or related field Salary Up to 6 LPA About the Role- We are looking for a proactive analytical and detail-oriented CRM Specialist to manage and optimize our customer data communication flows and CRM operations The ideal candidate will be responsible for handling customer queries maintaining CRM databases supporting sales and marketing teams and ensuring smooth operation of workflows and customer journeys This role is perfect for someone who is highly organized data-driven and passionate about delivering exceptional customer experiences through effective CRM management Key Responsibilities- Manage and maintain the CRM platform ensuring accurate customer data segmentation and regular system updates Handle customer queries through chat email and calls ensuring timely and professional resolutions Build and optimize workflows automation sequences and customer communication journeys Generate daily weekly and monthly reports for sales marketing and leadership teams Support lead management activities including lead assignment tracking and pipeline monitoring Ensure data hygiene by performing regular data cleanup deduplication and validation tasks Collaborate with marketing teams for targeted campaigns customer segmentation and performance analysis Coordinate with internal departments to enhance customer experience and resolve escalations Monitor CRM performance and identify opportunities for process improvements or system enhancements Maintain dashboards update sales activities and track customer lifecycle metrics Required Skills Qualifications- Bachelor s degree in Business Administration Marketing IT or a related field 3-5 years of experience in CRM operations with hands-on experience in platforms like Salesforce HubSpot Zoho or similar mandatory Strong understanding of customer lifecycle management lead funnels segmentation and CRM reporting Excellent communication and customer-handling skills across chat email and phone Proficiency in MS Excel CRM dashboards and data analysis tools Strong attention to detail organization and time-management skills Ability to multitask and perform efficiently in a fast-paced environment Preferred Skills- CRM experience with Shopify stores or Shopify-integrated tools is a strong plus Experience with CRM automations integrations and workflow tools Knowledge of marketing automation platforms such as Mailchimp HubSpot or Marketo Familiarity with sales processes pipelines and customer retention strategies Basic understanding of analytics dashboards and visualization tools Why Join Us- Be part of a dynamic and growth-oriented organization Work in a collaborative and performance-driven setting Opportunity to grow upskill and work with advanced CRM tools and technologies How to Apply- Interested candidates can share their resume at deeksha mbkb org Job Type Full-time Pay 25 000 00 - 50 000 00 per month Application Question s Apply only if you re okay with the salary bracket upto 6LPA Relevant Experience in CRM Profile Have you completed the following level of education Bachelor s Degree Work Location In person