Key Responsibilities1 Customer Quality Management Serve as the primary point of contact for all customer quality concerns complaints and product issues Manage the complete Customer Complaint Handling Process logging analysis action planning closure Ensure timely communication with customers regarding problem status containment actions and final resolutions 2 Issue Investigation Root Cause Analysis Perform detailed failure analysis for genset components such as engines alternators control panels fuel systems cooling systems structural parts etc Lead Root Cause Analysis RCA using tools such as 5-Why Ishikawa Fault Tree Analysis DMAIC etc Coordinate with Production Design Supplier Quality and Field Service teams to identify root causes 3 Corrective Preventive Action CAPA Develop and implement Corrective Action Plans for customer issues Track CAPA to ensure timely and effective closure Verify effectiveness of corrective actions through audits and field feedback 4 Field Quality Support Support field service teams during site visits failure investigations and major field incidents Analyze field performance data to identify recurring issues and reliability trends Drive initiatives to improve MTBF reliability warranty performance and customer satisfaction 5 Quality Metrics Reporting Prepare and review Customer Quality Reports including Complaint status trend analysis Field failure rate Warranty cost monitoring DPPM PPM analysis Present reports to management and internal teams 6 Cross-Functional Collaboration Work closely with Engineering for design improvements and Engineering Change Requests ECR Coordinate with Supplier Quality for supplier-caused defects Collaborate with manufacturing teams to improve process capability and reduce defect leakage 7 Customer Audits Reviews Support and lead customer audits related to quality process or product performance Prepare audit documentation corrective action responses and follow-up closure 8 Quality Systems Standards Ensure compliance with quality systems such as ISO 9001 ISO 14001 IATF if applicable Participate in internal audits and continuous improvement programs Kaizen Lean Six Sigma Qualifications Skills Education Bachelor s Degree in Mechanical Electrical Industrial or related Engineering discipline Experience 7-8 years of experience in Quality Engineering preferably in Genset Engine Heavy Equipment Automotive or Power Systems manufacturing Hands-on experience with field quality customer complaint handling is essential Job Types Full-time Permanent Pay 30 000 00 - 35 000 00 per month Advantages Health insurance Provident Fund Work Location In person

📌 Customer Quality Engineer (Maharashtra)
🏢 Kala Defence & Aerospace system
📍 Maharashtra