Join us as a Customer Service Operations Credit Delivery Team Manager This role will see you delivering positive customer and business outcomes providing subject matter expertise in a variety of capacities We ll look to you to analyse assess and deliver projects and change initiatives or regulatory changes affecting systems processes customer experiences and propositions You ll enjoy considerable stakeholder interaction managing relationships internally and externally and making sure that delivery is in line with the operational requirements and aligned to customer and business needs We re offering this role at associate vice president level What you ll do As a Customer Service Operations Credit Delivery Team Manager you ll be providing expertise in regulatory system process product or customer proposition impacts on your operations You ll be leading the analysis of how changes to the business operating model will impact existing procedures and drive recommendations on our approach In doing so you ll ensure the successful deployment of changes to systems providing system support while managing communication with the business In addition you ll be Reviewing credit documentation including loan applications disclosures and credit evaluations Supporting technology partners to drive system improvements and the resolution of defects and incidents Assisting with the production of relevant policy related credit products and MI to make sure that assurance and compliance objectives are met Providing knowledge to the team to enable the design of architecture business processes tech and data solutions Acting as an internal consultant to enable and inform effective standards processes and controls The skills you ll need To succeed in this role you ll need credit operations experience and knowledge of practices and processes as well as emerging credit ops thinking You ll also bring knowledge of project management methodologies You ll also need The ability to lead and coach a team Knowledge of credit operations process management and products The ability to develop business and technical architectures An understanding of technology governance An understanding of internal and external regulatory frameworks Hours 45 Job Posting Closing Date 03 02 2026

📌 Customer Service & Operations Credit Delivery Team Manager, Avp (Bengaluru)
🏢 NatWest Group
📍 Bengaluru