Summary The Guest Service Associate is the face of the restaurant and plays a vital role in creating a welcoming engaging and satisfying experience for guests The GSA is responsible for greeting guests taking orders serving food and beverages maintaining cleanliness and ensuring smooth service flow on the floor Key Responsibilities A Guest Interaction s Order Taking Greet all guests warmly with a smile and a polite service-oriented attitude Assist guests with menu make recommendations and upsell Take orders accurately via POS system dine-in takeaway delivery etc Ensure special requests allergies or preferences are noted and communicated to the kitchen properly B Service s Delivery Serve food and beverages promptly and professionally ensuring correct order delivery Refill water when glass is 3 4th empty transparent empty dishes and check on guest satisfaction during the meal Ensure all items cutlery crockery and accompaniments are provided per order type Coordinate with kitchen and barista staff for timely service C Beverage Preparation - Coffee s Tea Prepare beverages following standard recipes Brew teas and infusions as per menu offerings Ensure consistency in taste presentation and quality for every order Conduct daily cleaning and basic maintenance of coffee machine milk frother blenders and other appliances Use cleaning tablets e g Cafiza and descaling procedures Report any faults or malfunctions to the manager immediately D Non-Alcoholic Cocktail Preparation Prepare basic non-alcoholic cocktails and signature cafe drinks as per menu Follow approved recipes and presentation styles Maintain hygiene and freshness in handling syrups garnishes and fruits E Cleanliness s Hygiene Maintain clean and organized service areas floor tables counters billing desk Follow cleaning schedules and SOPs for dining area service stations and equipment Ensure personal hygiene and uniform grooming are always as per standards F Billing s Payments Handle billing at the POS system accurately cash card UPI Apply discounts loyalty rewards or staff meals only as per approved policy Ensure proper closure of bills with receipts shared to guests Follow EOD cash handover and reporting process G Feedback s Complaint Handling Collect feedback from guests after service and report any issues immediately Apologize and escalate guest concerns to the supervisor manager promptly Maintain a positive guest-first attitude even in busy or stressful situations H Inventory s Stock Assistance Inform supervisor when stock of disposables condiments or service items is low Assist in stock handling labelling and rotation when required Track and avoid wastage of disposables consumables and avoid CCG breakages during shifts I Other Duties Responsibilities As and when assigned by the Management Job Type Full-time Pay 18 000 00 - 25 000 00 per month Work Location In person