We are looking for a proactive and customer-focused Customer Care Executive to manage online customer interactions follow-ups and after-sales support The ideal candidate will have excellent communication skills the ability to handle customer concerns with patience and professionalism and a strong commitment to ensuring customer satisfaction Key Responsibilities Handle customer queries through phone calls emails WhatsApp and online platforms Provide timely follow-up on pending customer requests and orders Manage after-sales support including issue resolution and customer feedback collection Maintain accurate customer records and update CRM systems Coordinate with internal teams sales production logistics to ensure smooth order execution Identify customer needs and provide appropriate solutions Ensure high levels of customer satisfaction and build long-term relationships Prepare daily weekly customer interaction reports Required Skills Qualifications Female candidates preferred 1-3 years of experience in customer care or customer support online telephonic Excellent verbal and written communication skills in English Proactive confident and customer-oriented Ability to handle customer issues calmly and professionally Spoken Hindi is an added advantage Experience with CRM tools Zoho CRM or similar is desirable Basic computer skills MS Office Email WhatsApp Business etc Personal Attributes Empathetic patient and positive listener Strong problem-solving skills Organized and able to multitask Positive attitude and team player Job Types Full-time Permanent Pay 10 000 00 - 23 802 71 per month Education Bachelor s Preferred Experience Customer relationship management 2 years Preferred Work Location In person

📌 Customer Care Executive (Kerala)
🏢 Joshaar Clothings
📍 Kerala