Oracle Fusion Cloud ERP - PPM Functional Role Senior Consultant Full time Job description Key Responsibilities Engage business partners to gather requirements and translate functional needs into technical functional specifications for Oracle Fusion ERP Project Portfolio Management PPM solutions Provide excellence in customer service support track-incidence diagnosis replication troubleshooting and resolution of complicated and critical cases Provide Customer Service on a functional level and ultimately drive to complete and total resolution of each service incident Interact directly with customers follows through on all assignments and takes ownership of customer issues Consult with Management in directing resolution of critical customer situations Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions Creation review of Knowledge Articles Stay up to date on Oracle ERP advancements recommending best practices and continuous improvements Contribute to a collaborative knowledge-sharing team culture Qualifications Skills Bachelor s degree BE BTech MCA or MBA in Finance Minimum 8 years of experience in Implementation support or upgrade Projects with at least 1 implementation experience on SaaS PPM - Projects Foundation Project Management Costing Planning Billing Contract and Grants Deep functional understanding of financial processes and ERP PPM solution areas Solid analytical and problem-solving skills Ability to thrive in a fast-paced dynamic environment with minimal supervision Has real-time hands-on functional product and or technical experience and or worked with L1 L2 L3 level support and or have equivalent knowledge Ability to relate the product functionality to business processes and thus offer implementation advice to customers on how to meet their various business scenarios Should have the ability to read and decipher software Log and Trace files as well as the ability to act upon the finding to determine a problem resolution Work with users to troubleshoot and resolve issues answers business questions provides data analysis Should be able to understand the business process flow and perform functional testing as per the business requirement with appropriate test scripts Conduct training and knowledge sharing sessions Should be ok to work in multi customer AMS model in 2-11 shift from India Having EBS Projects knowledge is a good addition

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