Telecaller for an EV charging station company primarily handles customer interaction sales support and database management focusing on educating clients about the benefits and technical aspects of EV charging Key Responsibilities Customer Education Explain the benefits and features of electric vehicles and charging solutions e g rapid charging cost savings to potential customers which may include auto drivers small business owners and local customers Query Resolution Answer customer questions clearly troubleshoot basic issues and escalate complex technical queries or complaints to the appropriate technical team for resolution Sales and Appointment Setting Identify potential leads schedule appointments demo sessions or test rides for interested customers and achieve daily weekly monthly sales goals and KPIs Database Management Maintain and update customer details call records and lead status in a CRM system or Excel sheets to ensure accurate tracking and follow-up Follow-Up and Feedback Systematically follow up on non-contactable leads and record customer feedback and insights to share with marketing and sales teams Communication Quality Ensure skilled empathetic and clear communication in all interactions Required Skills and Qualifications Education Minimum high school diploma or equivalent a graduate degree in any stream is often preferred Experience Prior experience in telecalling telesales or customer service is preferred Language Skills Fluency in the local language e g Hindi and basic English communication skills are typically required Technical Aptitude Basic knowledge of EV technology including batteries and charging systems may be beneficial Software Proficiency Familiarity with basic office software like Excel Google Sheets and CRM systems for data entry Soft Skills Good listening skills patience and the ability to explain technical information in simple language Job Type Full-time Pay 10 000 00 - 20 000 00 per month Ability to commute relocate Gurgaon Haryana Reliably commute or planning to relocate before starting work Preferred Education Bachelor s Preferred Experience Telecalling 1 year Preferred Work Location In person

📌 Tele Caller Executive (Haryana)
🏢 Chargesol Technologies Private
📍 Haryana