Job Title Customer Service Executive Company VPLAK Location Gurugram Haryana Salary 1 8 LPA - 3 0 LPA Job Type Full time Work from Office About VPLAK VPLAK is one of India s leading online retailers for electronics and lifestyle products offering a wide range of home entertainment systems smart TVs projectors and accessories Our mission is to provide customers with high-quality products and exceptional service We are looking for a dedicated Customer Service Executive to join our Gurugram office The ideal candidate will be responsible for handling customer queries resolving issues efficiently and ensuring a smooth post-sales experience Key Responsibilities Handle inbound and outbound customer calls professionally Assist customers with product inquiries order tracking and returns Resolve customer complaints promptly and effectively Coordinate with internal teams sales logistics and operations to ensure timely resolutions Maintain accurate customer records and follow up on pending cases Ensure a positive and seamless customer experience Required Skills Excellent communication skills in English and Hindi Strong problem-solving and multitasking abilities Good listening skills and customer empathy Basic knowledge of Excel and CRM tools Ability to work in a fast-paced environment and handle pressure Qualifications Minimum qualification Graduate any stream 1- 3 years of experience in customer service or call handling freshers with good communication skills are also encouraged to apply Perks Benefits Performance-based incentives Friendly and supportive work culture Growth and learning opportunities within the organization Employee recognition programs Job Type Full-time Pay 180 000 00 - 300 000 00 per year Work Location In person

📌 Customer Service Executive (Haryana)
🏢 Vplak India
📍 Haryana