Working at Freudenberg: We will wow your world!

Responsibilities:

Identity Management

- Support Active Directory and Entra ID operations including user provisioning, group management, and role assignments.

- Troubleshoot issues related to Conditional Access, Multi-Factor Authentication (MFA), and Single Sign-On (SSO).

- Assist with Microsoft Defender for Endpoint:

Monitor alerts and incidents.

Support remediation activities and threat investigations.

Ensure endpoint compliance and policy enforcement.

- Contribute to security posture improvements and reporting.

- Collaborate on implementation of Zero Trust principles and secure access strategies.

Exchange

- Provide 2nd level support for mailbox access issues, mail flow problems, and policy enforcement.

- Assist with mailbox migrations, shared mailbox configurations, and retention policies.

- Troubleshoot issues related to transport rules, connectors, and message trace.

- Support Exchange Online Protection (EOP) configurations and spam/phishing analysis.

Unified Communications

- Provide 2nd level support for Microsoft Teams, including chat, meetings, and calling functionalities.

- Troubleshoot issues with Teams clients, devices, and connectivity.

- Support Teams Phone System (e.g., Direct Routing, Calling Plans) and assist with call quality analysis.

- Help manage Teams policies and configurations via the Teams Admin Center.

SharePoint Online

- Handle permissions and access issues for SharePoint sites and document libraries.

- Support site owners with configuration, content management, and metadata setup.

- Assist with site provisioning,



lifecycle management, and compliance settings.

- Troubleshoot synchronization issues with OneDrive and SharePoint.

- Assist with integrated collaboration tools (e.g., Planner, Whiteboard) and secure file sharing.

Microsoft 365 Apps

- Provide support for installation, updates, and performance issues of M365 Apps (Word, Excel, Outlook, etc.).

- Troubleshoot activation and licensing problems.

- Assist with Group Policy configurations for endpoints.

- Support compliance and security features such as retention policies, DLP, and Defender for Office 365.

Additional Responsibilities

- Handle incidents and service requests escalated from 1st level support.

- Document solutions and contribute to internal knowledge base.

- Monitor service health dashboards and generate usage/performance reports.

- Collaborate with global teams and escalate complex issues to 3rd level or vendor support.

- Participate in automation and process improvement initiatives.

Qualifications:

Exeperience : 3-5 years

Required Skills & Qualifications

- Solid experience with Microsoft 365 services and administration

- Familiarity with ITIL processes and ticketing systems

- Strong analytical and troubleshooting skills

- Positive communication skills in English (written and spoken)

- Ability to work independently and in a remote and international team setup

Preferred Qualifications

- Microsoft certifications (e.g., MS-100, MS-101, AZ-104, MS-203)

- Experience with PowerShell scripting

- Knowledge of compliance and security features in M365

‎ ‎

📌 Service Professional – Modern Workplace (Unified Communications) (F/M/D)
🏢 Freudenberg
📍 Bengaluru