Position Overview:

The Quality Team Member is the entry-level quality execution specialist responsible for supporting quality processes, tracking errors in real-time, and improving process accuracy and efficiency at the operational level. The role requires strong coordination skills and the ability to work independently within business teams, acting as a visible quality ambassador on the floor. This role involves heavy cross-functional coordination with key stakeholders across departments to ensure expected quality outcomes are delivered consistently.

Roles & Responsibilities

1. Process Support & Compliance

● Follow defined SOPs rigorously and proactively highlight any process gaps with supporting evidence to the Quality Manager.

● Suggest and work on small improvements based on daily operations.

● Support implementation of process changes; act as the first point of contact for floor-level queries during transitions

2. Error Tracking & Basic Analysis

● Record and track errors in processes using standardised error-tracking templates; update records daily.





● Assist in identifying reasons for errors using basic RCA tools (5-Why, simple cause-effect.

● Support the team in reducing repeat issues; maintain a repeat-error log and track closure of corrective actions

3. Quality Checks & Reporting

● Perform regular checks on process quality as per the sampling plan defined.

● Ensure tasks are completed accurately with a focus on FTR.

● Maintain accurate records of quality checks and errors

4. Project Assistance

● Assist in quality-related projects and initiatives; own assigned data collection workstreams end-to-end

● Collect data and provide inputs for analysis

● Support execution of improvement plans

5. Change Adaptation & Stakeholder Coordination

● Adapt to current processes and systems quickly

● Support team members in following updated practices

● Coordinate actively with key stakeholders across departments (operations, sales, collections, customer service) to gather quality data, address floor-level issues

📌 Team Member - Quality (Chennai)
🏢 Saaki Argus And Averil Consulting
📍 Chennai