Role - Tele-Counsellor Job Overview The Tele-Counsellor is responsible for handling incoming and outgoing calls guiding students about courses addressing queries and converting leads into admissions The role requires excellent communication skills product knowledge patience and a student-centric approach Key Responsibilities1 Student Counselling Lead Management Handle inbound and outbound calls to counsel students and parents regarding courses batches and admission process Understand student requirements and guide them with appropriate course options Maintain a high conversion ratio through effective follow-ups Ensure timely response to all student enquiries via call WhatsApp and email 2 Admission Support Provide complete information about course features fees faculty study material demo classes and center facilities Assist students throughout the admission process including registration payment and documentation 3 Record Keeping CRM Management Update student enquiries call status and follow-up details accurately in CRM Excel Maintain proper tracking of leads until closure Prepare daily weekly call and conversion reports 4 Communication Etiquette Maintain a polite professional and helpful tone throughout all interactions Listen actively and address concerns patiently Follow calling scripts communication guidelines and standard operating procedures SOPs 5 Coordination Coordinate with the Front Desk Marketing Accounts and Academic teams regarding student queries Inform students about class schedules faculty sessions counseling events and webinars Share feedback from students with the concerned team to improve processes 6 Targets Performance Meet daily call targets follow-up targets Maintain high levels of customer satisfaction and quality of service Required Skills Competencies Excellent verbal communication Hindi English Robust convincing and interpersonal skills Ability to handle pressure and work towards targets Basic computer skills MS Office CRM usage Patience empathy and a student-first approach Qualification Experience Qualification Graduate in any discipline Preferred Education Management or Humanities Experience 1-4 years in tele-counselling education counseling Job Types Full-time Permanent Fresher Benefits Provident Fund Work Location In person

📌 Tele-counsellor (New Delhi)
🏢 NEXT IAS
📍 New Delhi