Position Summary The Guest Relation Executive GRE is responsible for ensuring exceptional hospitality and delivering a seamless guest experience from arrival to departure This role plays a key part in creating a warm premium and personalized stay experience for all guests at Swiss Holidays Wayanad The GRE will act as the primary point of contact for guest queries requests and feedback while upholding the resort s service standards Key Responsibilities1 Guest Engagement Hospitality Welcome guests warmly upon arrival with a friendly professional attitude Assist with check-in check-out processes in coordination with the front office team Provide detailed resort information activity suggestions and local sightseeing recommendations Ensure guests feel attended valued and comfortable throughout their stay 2 Handling Guest Requests Respond to guest inquiries promptly through phone WhatsApp or in-person Coordinate with housekeeping F B travel desk and other departments to fulfill guest requests efficiently Arrange special services such as room decor surprises candlelight dinners anniversary birthday setups etc 3 Guest Experience Management Regularly interact with guests to understand their comfort and satisfaction level Identify special guest needs and ensure personalized service delivery Maintain a calm qualified approach while handling complaints and resolve issues effectively 4 Coordination Communication Communicate guest preferences and special instructions to relevant departments Ensure smooth communication among internal teams to enhance service quality Maintain accurate records of guest feedback requests and service follow-up 5 Branding Resort Presentation Maintain a professional appearance aligned with the resort s premium brand standards Assist in guest engagement activities such as guided property tours events or cultural programs Support digital engagement by coordinating for guest photos videos only if guests permit 6 Administration Reporting Maintain guest logs feedback reports and incident records Assist in maintaining front office documentation and daily reports Support marketing CRM teams with guest database updates when required Skills QualificationsRequired Skills Excellent communication skills in English knowledge of Malayalam Hindi Kannada is an added advantage Warm friendly personality with strong interpersonal skills Ability to multitask and remain calm in busy situations Customer-obsessed attitude with a passion for hospitality Basic computer knowledge MS Office PMS booking platforms Preferred Qualifications Diploma Degree in Hotel Management or Hospitality preferred but not mandatory Minimum 1-2 years of experience in front office guest relations or customer service roles preferably in premium resorts hotels Work Environment Expectations Must be flexible with shift timings weekends and holiday schedules Must maintain professional grooming standards Should demonstrate strong teamwork coordination and positive attitude Why Join Swiss Holidays Wayanad Chance to work in a premium nature-rich resort environment Strong learning and growth opportunities within hospitality Supportive team environment and professional training Job Types Full time Permanent Pay From 13 000 00 per month Benefits Food provided Health insurance Paid sick time Paid time off Work Location In person